Alicia Rai
Martinez,CA
Summary
Enthusiastic Patient care coordinator motivated to work with patients, families and care teams efficiently. Dedicated to providing superior support for patients and the willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Walnut Creek Naturopathic
02.2020 - 05.2021
- Managed office email and portal system
- Maintained schedule for 5 Doctors
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Greeted and assisted patients with check-in and check out.
Cardiology Technician
John Muir Health
02.2018 - 02.2020
- Perform EKG's, Rhythm strip on adult and pediatric inpatient/outpatient
- Cardioserver and Epic experience
- Increased patient satisfaction by consistently providing compassionate care throughout all interactions.
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
- Contributed to a positive work environment by collaborating effectively with fellow technicians, nurses, and physicians.
- Assisted with stress testing procedures, ensuring patient safety and proper data collection for analysis.
Concierge
Michael Stead Porsche
01.2015 - 02.2018
- Greeted guests upon arrival and offered directions to key amenities to cultivate experience.
- Coordinated transportation arrangements for guests, ensuring timely arrivals and departures.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Created welcoming and comfortable environment for guests.
Commission Sales Associate
Nordstrom
02.2013 - 07.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
New Patient Coordinator, Receptionist, Medical Record Clerk
Cypress Women's Cancer Treatment Center
01.2012 - 08.2015
- Ensured a welcoming environment for all patients by maintaining a clean, professional front-office space.
- Streamlined incoming referral processes by developing standardized forms that improved accuracy when inputting new patient information into the system.
- Facilitated seamless transitions for new patients by gathering necessary documentation and insurance information prior to appointments.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
EKG Certification -
Contra Costa Medical Career College
Concierge Training Porsche
Atlanta, GeorgiaSkills
- Interpretation of 12 lead EKG
- Epic trained
- HIPAA Compliance
- Patient Education
- Appointment Scheduling
- Patient Relations
Timeline
Patient Care Coordinator
Walnut Creek Naturopathic
02.2020 - 05.2021
Cardiology Technician
John Muir Health
02.2018 - 02.2020
Concierge
Michael Stead Porsche
01.2015 - 02.2018
Commission Sales Associate
Nordstrom
02.2013 - 07.2016
New Patient Coordinator, Receptionist, Medical Record Clerk
Cypress Women's Cancer Treatment Center
01.2012 - 08.2015
EKG Certification -
Contra Costa Medical Career College
Concierge Training Porsche