Customer Service
Hi, I’m
ALICIA RAMIREZ
Sr. Client Success Manager
St. Petersburg,Florida
Summary
Dynamic and organized professional with a knack for delivering outstanding customer service in fast-paced settings. I bring a bright energy and sharp attention to detail to every task, along with strong decision-making skills that keep things running smoothly. Whether flying solo or collaborating with a team, my can-do attitude and self-motivation ensure success and positivity in any environment.
Overview
9
years of professional experience
4
years of post-secondary education
1
Language
Work History
Dr. Biz BoomClearwater, FL
Marketing Manager
03.2021 - 10.2022
Job overview
- Assessed marketing copy, art comps and final designs and compared with established specifications.
- Boosted individual business brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Participated in promotional events and trade shows to market products and services.
- Presented custom area analysis to leads looking to boost their practice with elite strategies.
- Maintained current client base and managed individual practice marketing strategies.
Manatee Memorial HospitalBradenton, FL
Medical Office Specialist
11.2020 - 03.2021
Job overview
- Collaborates with Practice Manager to ensure volume goals are met.
- Creates and maintains relationships with patients, providers, and health care facilities.
- Completes clerical duties and tasks for clinic administration.
- Manages over 50 patient related calls per day.
- Documents patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Maintains patient databases and updated information in alignment with HIPAA protocols.
Rusty Bucket RestaurantSarasota, FL
Server/Hostess/Marketing Community Relations Team Leader
04.2019 - 03.2020
Job overview
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Utilized consultative sales approach to understand customer needs and recommend relevant offerings.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
- Upsold high-profit items to enhance sales numbers.
- Built brand awareness while managing B2B marketing campaigns and programs.
- Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
Melting PotSt. Petersburg, FL
Lead Hospitality Specialist
06.2016 - 04.2019
Job overview
- Delivered exceptional customer service to every guest by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction and repeat business.
- Promoted brand loyalty through event marketing and social media campaigns.
- Developed and implemented favorable pricing structures balancing firm objectives against consumer targets.
- Increased package sales 131% by developing new ideas, exceeding monthly projections and goals.
Sarasota Plastic Surgery CenterSarasota, FL
Administrative Assistant
08.2011 - 08.2014
Job overview
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Processed over 30 medical record requests daily from patients, outside providers, and legal teams according to facility, state and federal law.
- Executed record filing system to improve document organization and management.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Education
Riverview High School
High School Diploma
08.2011 - 05.2015
Skills
Administrative Support
Sales Expertise
Problem solving
Google Suite
Relationship Cultivation And Retention
Team Leadership And Collaboration
Public and Media Relations
Timeline
Marketing Manager
Dr. Biz Boom
03.2021 - 10.2022
Medical Office Specialist
Manatee Memorial Hospital
11.2020 - 03.2021
Server/Hostess/Marketing Community Relations Team Leader
Rusty Bucket Restaurant
04.2019 - 03.2020
Lead Hospitality Specialist
Melting Pot
06.2016 - 04.2019
Administrative Assistant
Sarasota Plastic Surgery Center
08.2011 - 08.2014
Riverview High School
High School Diploma
08.2011 - 05.2015
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