Alicia Ramirez

• Window treatment consultant for blinds, shades, draperies, and shutters.
• Provided in-home design consultation to customers by telephone and virtual interface. ·
• Placed new installation orders; scheduled appointments; accordingly, prepared associated paperwork for work orders; and inputted orders into computer system ·
• Created individual design solutions for each client including product selection, fabric and color coordination.
• Planned, and organized numerous concurrent projects from start to finish, coordinating contractor/subcontractor schedules, monitoring project timelines and milestones, and consistently achieving budget, schedule, and quality deliverables objectives.
• Managed over 50 customer calls per day.

• Managed design process, from greeting customers, defining their needs, scheduling appointments for in-home consultation and in-store presentation, to implementing and follow-up.
• Used design application software and creative skills to showcase furniture, fabrics selection and floor plan layouts.
• Overseeing delivery and assembly of all furniture and home items
• Assisted in training of new employees.

• Assisted homeowners with realizing their home make over dreams with furniture, rugs and décor items.
• Create and present mood boards to each client.
• Would drive to client's homes on house calls.
• Responsibilities included sales in custom furniture, accessories and staging of merchandise.
• Place orders, help clients estimate design costs and visit after project to make sure client is satisfied.
• Subcontracted all fabrication and installations.
• Coordinated with other showroom departments to ensure seamless customer experience from initial inquiry through post-purchase follow-up.
• Assisted colleagues during periods of high-volume activity by providing additional support throughout showroom as needed.

• Answer incoming phone calls for new/used vehicle sales inquiries.
• Process incoming new/used vehicle leads.
• Respond promptly/accurately to incoming customer emails/web chats.
• Make follow up calls in required time frame.
• Brought in new clientele.
• Process credit applications in timely manner.
• Monitor website and AutoBase for inventory accuracy.
• Assist clients with test drive appointments.
• Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
• Met existing customers to review current services and expand sales opportunities.

• Processed all loans by telephone.
• Approved loans within specified limits and referred loan applications outside those limits to management for approval.
• Prepared, reviewed and ensured timely delivery of all loan disclosures to clients in accordance with all governmental and investor requirements.
• Earned appreciation as call monitoring agent; effectively addressed needs and concerns of customers while adhering to guidelines regarding authentication, disclosure and customer service.
• Gathered documents for loan modification process which included, bank verification, personal identity, income and any outstanding late or missed payment fees on previous loans.
• Submitted complete loan files for underwriting review.

Long Tenure, 7 years with Penske Automotive Group

Honda Mission Valley, Front Desk Receptionist

• Greeted and welcomed customers, answered questions, and directed customers to parts of building.
• Responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of
• Correspondence, requisition of supplies.
• Perform clerical duties, such as scheduling appointments, filing, and photocopying.
• Create databases and spreadsheets that improved inventory management and reporting accuracy.
• Tidied main reception area.
• Type documents such as correspondence, memos, and emails, and prepare daily reports for management.
• Coordinated with staff at meetings and conferences to make arrangements for refreshments and meals.
• Sort general complaints and issues of workers and customers.

Kearny Mesa Acura , Automotive Service Coordinator

• Determined what services clients needed and scheduled appointments.
• Contacted clients via telephone to schedule and confirm appointments.
• Utilized Reynolds, ADP and CRM DealerSocket for Sales and Service management.
• Verify that all required manufacturer, state, and dealership documentation is included on every repair order.
• Quoted approximate time and price for estimated services.

Mercedes Benz of San Diego, Business Development Representative

• Responsible for all client sales via phone and internet.
• Conduct outbound calls nurturing client relationships to compel on-site visits resulting in higher sales closures.
• Use CRM software to follow-up online inquiries regarding new and used car sales.
• Maintained 15% conversion rate from leads to appointments using consultative sales approach.
• Shared product knowledge with customers while making personal recommendations.
• Collaborated with colleagues to exchange selling strategies and marketing information.
• Managed on-line reputation and social media.
• Maintained accurate on-line inventory including creating and updating all vehicle comments, dealership descriptions, "calls to action" and vehicle description data.

• Captured stunning images by utilizing various lighting techniques and creative compositions.
• Selected and set up appropriate props, backdrops, and lighting.
• Provided excellent customer service especially during high volume events.
• Aligned displays with promotional targets, including seasonal merchandise updates and changing inventory lines.
• Engage in selling digital photographs.