Alicia Ramirez
Gutenberg ,NJ
Summary
Dynamic and results-driven professional with extensive experience at Xios Clothing Emporium, excelling in cash handling and conflict resolution. Proven track record in enhancing customer satisfaction and training staff, fostering a collaborative team environment. Adept at analyzing performance data to implement effective operational improvements, ensuring optimal service delivery. Great communication with the customer, friendly, and kind.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier, Manager
Xios Clothing Emporium
West New York , NJ
07.2024 - Current
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Produced thorough, accurate and timely reports of project activities.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Monitored inventory levels to ensure adequate supplies were available for daily operations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Increased likelihood of repeat business by building friendly relationships with customers.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
Cashier, Manager
Taco Bell Restaurant
West New York, NJ
05.2022 - 02.2024
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Monitored inventory levels to ensure adequate supplies were available for daily operations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated current processes, identified areas for improvement and implemented solutions accordingly.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Analyzed business performance data and forecasted business results for upper management.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Implemented quality control measures to uphold company standards.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Cashier
Dunkin' Donuts
West New York , NJ
06.2021 - 09.2021
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
GED -
Ged Preparation Center
4900 Bergenline Av 2 Floor,Union City,Nj 0708705-2022
Medical Assistant - ECK, Phlebotomy Technician
Finlay Medical Training Institute
6421 Bergenline Av West New York,Nj 07093Skills
- Credit and cash transactions
- Expense tracking
- Point-of-sale system operation
- Cash handling expertise
- Written and verbal communication
- Purchase assistance
- Training and on boarding
- Reports and documents
- Conflict resolution
- Good listener
- Good team Worked
- Leadership
- Good development
- Good communication
Affiliations
- Drawing
- Love to learned
- Passionate on Medicine
Languages
English
Professional
Spanish
Native/ Bilingual
Accomplishments
- Been manager at 2/3 places I been working on
Certification
- Medical Assistant Diploma
- ECK diploma
- Phlebotomy Diploma
Timeline
Cashier, Manager
Xios Clothing Emporium
07.2024 - Current
Cashier, Manager
Taco Bell Restaurant
05.2022 - 02.2024
Cashier
Dunkin' Donuts
06.2021 - 09.2021
GED -
Ged Preparation Center
Medical Assistant - ECK, Phlebotomy Technician
Finlay Medical Training Institute