Alicia Ramirez
Toledo,OH
Summary
Dynamic professional with experience at Amazon, skilled in warehouse safety and packing efficiency. Proven ability to optimize product placement and enhance team performance through training. A quick learner with exceptional time management skills, dedicated to maintaining high standards of accuracy and service quality in fast-paced environments.
Overview
9
9
years of professional experience
Work History
FC Associate
Amazon
Rossford, OH
09.2021 - Current
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
- Optimized product placement within the warehouse space according to demand patterns for improved accessibility during peak periods.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Inspected merchandise to identify defects, inconsistencies and damage.
- Followed procedures at all times for personal and team safety.
Adjudicator
CVS Omnicare
Toledo, OH
04.2019 - 10.2021
- Safeguarded patient confidentiality during the adjudication process by adhering to HIPAA guidelines and ensuring secure storage of personal information.
- Verified patient insurance coverage and benefits for medical claims.
- Monitored and updated claims status in claims processing system.
Pharmacy Technician
St. Vincent Outpatient Pharmacy
Toledo, OH
11.2016 - 03.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Education
Graduate Certificate - Pharmacy Technician
Ross Medical Education Center
Sylvania, OH11.2015
Skills
- Warehouse safety
- Quick learner
- Exceptional time management skills
- Confidentiality and HIPAA
- Problem-solving skills
- Data entry
- Prioritization and organization
- Attention to detail
- Multitasking Abilities
- Adaptability and flexibility
Timeline
FC Associate
Amazon
09.2021 - Current
Adjudicator
CVS Omnicare
04.2019 - 10.2021
Pharmacy Technician
St. Vincent Outpatient Pharmacy
11.2016 - 03.2019
Graduate Certificate - Pharmacy Technician
Ross Medical Education Center