Alicia Ramos
Tacoma,WA
Summary
Hard-working professional with 18+ years of experience and proven knowledge of executive support, fluent in Spanish and English, excels in Microsoft Office and EMR systems, significantly improving office efficiency. Skilled in administrative support and front desk management, adept at training staff and streamlining billing processes for optimal accuracy.
Overview
21
21
years of professional experience
Work History
Front Desk Coordinator
Face To Face Mental Health Services
15924 SW 92 Ave Palmetto Bay, FL 33157
05.2022 - 04.2024
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Scheduled appointments in computer system.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
- Trained all staff on front desk procedures and policies.
- Coordinated correspondence and scheduling between administration, employees and clients using calendaring software.
- Provided administrative support to management staff, contributing to overall office productivity.
- Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Used Ica Notes & Setmore Calendar to maintain and update records of internal data.
Secretary
Lakeview Center Inc.
1330 Coral Way S-201 Miami, FL 33145
06.2003 - 07.2021
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Organized files for court proceedings.
- Prepared legal correspondence and wrote professional letters for Court Liasion
- Scheduled all appointments, including psychological testing
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
Education
High School Diploma -
G. Holmes Braddock Senior High School
Miami, FL06.2002
Skills
- Administrative Skills
- Bilingual Spanish & English
- Microsoft office, Word, Excel, Power Point, and Publisher
- Administrative Support
- POS Systems
- End-of-day reporting
- Office Management
- EMR systems proficiency
- Training and mentoring
- Front Desk Management
Timeline
Front Desk Coordinator
Face To Face Mental Health Services
05.2022 - 04.2024
Secretary
Lakeview Center Inc.
06.2003 - 07.2021
High School Diploma -
G. Holmes Braddock Senior High School