Alicia Ramos
Hinesville,GA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
CBRN Specialist
Army
09.2019 - 06.2024
- Conducted thorough inspections of protective gear, ensuring proper fit and functionality for all personnel.
- Advised leadership on the development of policies and procedures aimed at reducing the likelihood of accidental exposure to hazardous materials during daily operations.
- Collaborated with other specialists to develop innovative solutions for detecting and mitigating CBRN hazards.
- Evaluated new technologies and equipment, recommending updates to enhance overall capabilities of the unit.
- Implemented safety measures during field exercises to minimize risk and maintain a safe working environment.
Customer Service Personnel
Walmart
12.2018 - 09.2019
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Centennial High School
Bakersfield, CA05-2017
Skills
- Cross-functional coordination
- Multitasking
- Maintaining equipment
- Safety Protocols
- Personnel mentoring
- Reviewing records
Timeline
CBRN Specialist
Army
09.2019 - 06.2024
Customer Service Personnel
Walmart
12.2018 - 09.2019
High School Diploma -
Centennial High School