Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Alicia Ray

Alicia Ray

Danville

Summary

Dynamic and results-driven professional with exceptional communication and team motivation skills, honed at Huddle House. Proven track record in enhancing customer satisfaction and training staff effectively. Proficient in POS systems and committed to food safety awareness, consistently achieving high standards in service quality and operational efficiency.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Waitress Trainer

Huddle House
02.2020 - Current
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Established rapport with regular patrons, leading to increased repeat business for the establishment over time.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.

Hotel Housekeeper

Residence Inn Marriott
10.2019 - 12.2019
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene requirements.
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
  • Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
  • Washed and folded towels and linens to properly stock guest rooms.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms, and kitchens.

Stay at Home Mom

Self-employed
06.2016 - 08.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Press Operator

Transnav
04.2015 - 05.2016
  • Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
  • Promptly removed completed loads from machinery.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Upheld high standards of cleanliness throughout the workspace, adhering to established guidelines for equipment care and maintenance.
  • Maintained accurate records of completed jobs, including relevant data such as run times, material usage, and any issues encountered during production runs.
  • Followed company policies and OSHA requirements to maintain work safety.
  • Checked completed work to identify flaws and sort items by grade.
  • Upheld housekeeping standards by keeping space clean and free of hazards.
  • Removed excess materials during and after runs and collected for reuse or put into removal bins.
  • Restocked workstations with supplies to prevent work delays.

Education

No Degree - English Literature

North Harrison High School
Ramsey, IN

Bachelor of Science - Human Resources Management

Western Governors University
Salt Lake City, UT

High School Diploma -

Floyd Central High School
Floyds Knobs, IN
05.2005

Skills

  • Team motivation
  • Body language awareness
  • Patience and tact
  • Order accuracy
  • Energy and enthusiasm
  • Food safety awareness
  • Exceptional communication
  • Safe handling procedure
  • Team member training
  • POS system proficiency
  • Decision-making
  • Attention to detail

Certification

Safe Food Handling

Timeline

Waitress Trainer

Huddle House
02.2020 - Current

Hotel Housekeeper

Residence Inn Marriott
10.2019 - 12.2019

Stay at Home Mom

Self-employed
06.2016 - 08.2019

Press Operator

Transnav
04.2015 - 05.2016

No Degree - English Literature

North Harrison High School

Bachelor of Science - Human Resources Management

Western Governors University

High School Diploma -

Floyd Central High School

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