ALICIA R. BAIG
Nashville,TN
Summary
Professional with comprehensive experience in legal support, adept at managing complex caseloads, legal research, and document preparation. Known for strong collaboration within teams and delivering high-impact results. Skilled in legal drafting, case management, and client communication. Reliable, adaptable to changing needs, and consistently prioritizes effective outcomes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Paralegal
LAW OFFICES OF ROSENTHAL & ASSOCIATES
01.2017 - Current
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Prepared legal briefs, motions, and pleadings.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
- Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
- Conferred with clients and other involved parties to gather and track case information.
- Conducted detailed client intakes and entered information into company database.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Managed complex cases efficiently using specialized software programs designed for paralegal work to track information related to multiple parties over long periods of time.
- Saved firm resources by conducting cost-effective legal research using both traditional library resources and online databases such as LexisNexis or Westlaw.
- Bolstered firm's reputation by consistently maintaining high standards of confidentiality and professionalism.
- Enhanced accuracy of case analysis with diligent fact-checking and legal research.
- Increased client satisfaction with thorough research and prompt response to inquiries.
- Assisted in drafting legal documents, ensuring compliance with court requirements and deadlines.
- Managed approximately 35 incoming calls, outgoing calls and emails per day from clients, the Court and other law firms.
SOLUTIONS SPECIALIST
VERIZON WIRELESS
01.2013 - 01.2017
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Increased productivity by collaborating with management to develop process improvements.
- Installed operating systems, set up emails and updated programs.
- Increased revenue by 87% to provide top product quality control and eliminate downtown.
RETAIL ASSOCIATE MANAGER
T-MOBILE
01.2004 - 01.2013
- Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
- Supported loss prevention initiatives by adhering to proper protocols during transactions, returns, or exchanges.
- Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes.
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
Education
Paralegal Certification - Paralegal
California State University
Dominguez Hills12.2014
BA - English, Criminal Justice
UNF
Jacksonville01.2009
Skills
- Proficient Computer Skills
- Time Management
- Problem Solving
- Communication
- Legal Research & Writing Expertise
- Court Calendaring
- Attention to detail
- Document drafting & filing
- Reliability
- Adaptability
- Billing Procedures
- Pleading drafting
Accomplishments
- Proven successful in a self-directed position by creating processes that boost operational efficiency by 70%.
- Client satisfaction leading to retention and growth; exceeding projection by an additional 22%.
- Proficient time management skills resulting in the ability to meet multiple deadlines on time.
Certification
- Certified Paralegal (CP) - National Association of Legal Assistants (NALA).
Timeline
Senior Paralegal
LAW OFFICES OF ROSENTHAL & ASSOCIATES
01.2017 - Current
SOLUTIONS SPECIALIST
VERIZON WIRELESS
01.2013 - 01.2017
RETAIL ASSOCIATE MANAGER
T-MOBILE
01.2004 - 01.2013
- Certified Paralegal (CP) - National Association of Legal Assistants (NALA).
Paralegal Certification - Paralegal
California State University
BA - English, Criminal Justice
UNF
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