Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Alicia Reddy

Alicia Reddy

Ocala,FL

Summary

Experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented and successful track record in accurately handling money, monitoring performance and resolving customer concerns in fast-paced, challenging, and dynamic environments.

Dedicated to increasing team performance and improving customer satisfaction. Gifted manager and leader with strong communication, interpersonal and planning abilities.

8 years of experience collecting customer payments in the grocery and fast food industries. Detailed and speedy when balancing cash drawer. Excellent mathematical abilities. Trustworthy and dedicated serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Veteran Manager and Cashier with top-level skills in managing employees. Likeable personality and customer-focused background coupled with expertise in the health insurance, grocery, and fast food industries. Ready to tackle new challenges and build success with an exciting organization.

Enthusiastic Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in today’s customer-based industries.

Overview

26
26
years of professional experience

Work History

Operations Service Manager

BlueCross BlueShield Of Florida
Jacksonville, FL
09.1986 - 12.2002
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Trained Number less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Interacted well with customers to build connections and nurture relationships.
  • Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
  • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
  • Promoted positive customer experience through day-to-day supervision and management of Type facility.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Eased team transitions and new employee orientation through effective training and development.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Built loyal account base and long-term business relationships with Type accounts.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Maintained cleanliness and organization of Type workspace, working closely with employees to systemize tasks.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Managed, trained and motivated personnel to continuously improve knowledge and abilities in Type field.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class Type work.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained new employees on proper protocols and customer service standards.

Head Cashier

Publix
Hollywood, FL
04.1982 - 09.1986
  • Helped customers complete purchases, locate items and join reward programs.
  • Received and processed customer payments.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Answered customer questions and helped find specific items.
  • Checked personal identifications during alcohol and tobacco sales.
  • Processed both cash and card purchases and returns.
  • Led cashiers and associates in providing thoughtful customer service.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Store Manager

McDonald's Restaurant
North Miami Beach, FL
09.1976 - 04.1982
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed point of sale opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Supervised guests at front counter, answering questions regarding products.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.

Education

Associate of Science - Marketing

Nova Southeastern University
Davie, FL

General - Business Management

Miramar High School
Miramar Florida

Skills

  • Personnel Skill Assessments
  • Shift Scheduling
  • Time Management
  • Office Administration
  • Service Quality Management
  • Work Planning and Prioritization
  • Worker Training
  • Policy and Procedure Enforcement
  • Customer Service
  • Staff Supervision
  • Conflict Resolution
  • New Employee Hiring
  • Multiple Priorities Management
  • Standards Conformance
  • Verbal and Written Communication
  • Employee Relations
  • Performance Evaluations
  • Schedule Preparation
  • Leadership Development
  • Workflow Management
  • Continuous Improvements
  • Compliance Enforcement
  • Interpersonal Relationships
  • Team Leadership
  • Reliable and Responsible
  • Quality Assurance
  • Staff Motivation
  • Coaching and Mentoring
  • Energetic and Outgoing
  • Multitasking and Organization
  • Honest and Trustworthy
  • MS Office
  • After-Sales Support
  • Adaptability and Flexibility
  • Motivational Leadership
  • Service-Orientation
  • Documentation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

God, grant me the serenity to accept the things I cannot change, the courage to change the things I can, and the wisdom to know the difference.
Reinhold Niebuhr

Timeline

Operations Service Manager

BlueCross BlueShield Of Florida
09.1986 - 12.2002

Head Cashier

Publix
04.1982 - 09.1986

Store Manager

McDonald's Restaurant
09.1976 - 04.1982

Associate of Science - Marketing

Nova Southeastern University

General - Business Management

Miramar High School

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Alicia Reddy