Alicia Reed
Cape Coral,FL
Summary
Dynamic Department Manager at McDonald's with a proven track record in enhancing customer satisfaction and team performance. Skilled in operations management and conflict resolution, I successfully implemented inventory strategies that reduced waste by 20%. Passionate about staff development, I foster a culture of continuous improvement and effective communication.
Overview
16
16
years of professional experience
Work History
Department Manager
McDonald's
11.2009 - Current
- Supervised daily operations ensuring high standards of service and food safety compliance.
- Trained and mentored team members to enhance performance and customer satisfaction.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed scheduling systems to improve labor efficiency during peak hours.
- Coordinated team efforts to maintain a clean, organized, and welcoming environment.
- Managed conflict resolution among staff to promote a positive work culture and teamwork dynamics.
- Led initiatives to enhance overall store performance through process improvements and staff engagement.
- Analyzed customer feedback to identify areas for service improvement and staff training needs.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Negotiated with suppliers to secure cost-effective purchasing agreements, impacting bottom line positively.
- Increased customer satisfaction with proactive issue resolution strategies.
- Enhanced team productivity by implementing streamlined workflow processes.
- Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
- Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
- Developed and executed innovative promotions, driving increased foot traffic and sales.
- Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Led cross-functional teams in high-priority projects, ensuring successful outcomes within tight deadlines.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
Education
No Degree -
Cape Coral High School
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Task delegation
- Decision-making
- Safety and security
- Customer engagement
- Goals and performance
- Retail management
- Flexible schedule
- Work planning and organization
- Personnel training and development
- Coaching and mentoring
- Sales reporting
- Training and development
- Order processing
- Conflict de-escalation
- Product restocking
- Motivational leadership
- Employee performance evaluation
- Operations management
- Strategies and goals
- Performance management
- Operations
- Vendor management
- Time management
- Verbal and written communication
- Team building
- Sales strategy
- Workplace safety awareness
- Budgeting and forecasting
- Performance evaluation
Timeline
Department Manager
McDonald's
11.2009 - Current
No Degree -
Cape Coral High School