Alicia Reid
North Charleston,SC
Summary
Accomplished Dispatch and Operations Supervisor with a proven track record at Thompson & Scott Delivery Partners, enhancing team productivity and operational efficiency. Skilled in operations management and team leadership, I significantly improved performance monitoring and safety oversight, fostering a culture of excellence and collaboration.
Diligent [Desired Position] with solid background in overseeing daily operations and ensuring process efficiency. Proven track record of optimizing workflows and enhancing team performance to achieve company objectives. Demonstrated leadership in managing cross-functional teams and implementing strategic improvements.
Overview
6
6
years of professional experience
Work History
Dispatch and Operations Supervisior
Thompson & Scott Delivery Partners
09.2023 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and on-road challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to drivers.
- Set schedules for 50-100 staff by planning and designating shifts and hours.
Dispatcher/Lead Driver
Precise Logistical Services
02.2020 - 09.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely deliveries of Amazon packages.
- Directed dispatching, routing, and tracking of 40+ fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained and provided guidance to new team members to apply best practices and comply with Amazon protocols and regulations.
- Inspected delivery vehicles daily to keep in safe working order.
Delivery Driver
JARS, TD
05.2019 - 12.2019
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
Education
Associate of Science - Nursing
ECPI University
Charleston SC12-2024
High School Diploma -
Pelham High School
Pelham, AL05-2008
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Safety oversight
- Scheduling coordination
- Team leadership
Timeline
Dispatch and Operations Supervisior
Thompson & Scott Delivery Partners
09.2023 - Current
Dispatcher/Lead Driver
Precise Logistical Services
02.2020 - 09.2023
Delivery Driver
JARS, TD
05.2019 - 12.2019
Associate of Science - Nursing
ECPI University
High School Diploma -
Pelham High School
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