Summary
Overview
Work History
Education
Skills
Languages
Timeline
OperationsManager

Alicia Reyes

San Jacinto,CA

Summary

Logistics professional with 20+ years of experience, specializing in operations management and process improvement. Demonstrated success in strategic planning and team leadership, resulting in increased productivity and operational efficiency. Strong communicator and problem-solver, adept at fostering positive team environments.

Overview

23
23
years of professional experience

Work History

Operations Manager

Phoenix Assurance LLC
Moreno Valley, CA
05.2023 - 04.2025
  • Optimized operational efficiency for 200,000-square-foot facility through effective strategy execution.
  • Improved transportation planning and warehousing processes via coordinated logistics activities.
  • Fostered high-performance teams across departments by developing and implementing training programs.
  • Recognized team achievements through constructive feedback during performance evaluations.
  • Instituted comprehensive safety training programs, achieving zero workplace accidents in two years.
  • Established strong stakeholder relationships to streamline operational flow.
  • Analyzed data trends to identify cost reduction opportunities while maintaining quality compliance.
  • Drove significant improvements in operational efficiency by leading new technology system implementations.

Omni Logistics Specialist

H&M Hennes & Mauritz
Perris, CA
11.2021 - 09.2022
  • Served as primary operations contact for IT issues, ensuring prompt resolutions through collaboration with IT.
  • Monitored system interface while facilitating communication between 3PL and IT departments.
  • Conducted acceptance testing to validate functionality for new rollouts and enhancements.
  • Prioritized workload to enhance operational efficiency and informed decision-making.
  • Generated performance reports daily, weekly, and monthly to track key metrics.
  • Performed regular audits of inventory levels to maintain accuracy across warehouses.
  • Identified logistics department improvement areas, recommending effective solutions.

Inventory Analyst

Perricone Juices
Beaumont, CA
09.2021 - 11.2021
  • Managed cycle count process to ensure accurate inventory balances.
  • Conducted physical counts of inventory in warehouses to verify accuracy.
  • Investigated root causes of discrepancies and implemented corrective actions.
  • Analyzed inventory records to identify variances between actual and recorded levels.
  • Collaborated with departments to enhance stock tracking systems.
  • Oversaw daily inventory counts, resolving discrepancies to maintain accuracy.
  • Participated in continuous improvement initiatives to enhance product quality and team performance.

Supply Chain Logistics Analyst

Kane Logistics
Bloomington, CA
01.2019 - 09.2021
  • Utilized Manhattan Warehouse Management System (WMS) and SAP for inventory management.
  • Handled customer claims and urgent requests through Salesforce.
  • Managed quality assurance, inventory control, and standard operating procedures.
  • Led inventory control team of 5 to 10 associates across Bloomington and Fontana locations.
  • Conducted physical inventories and audits in Manhattan and SAP at item, quantity, and serial number levels.
  • Reviewed discrepancies and approved necessary adjustments promptly.
  • Served as SAP super user for enhanced system efficiency.
  • Executed EDI and Idoc troubleshooting to resolve data transfer issues.

So Cal Kraft-Heinz Insider

DSC Logistics
Perris, CA
02.2014 - 01.2019
  • Managed customer service operations for multiple accounts, including Kraft Heinz and BAF/Sovena USA.
  • Processed export and domestic orders using SAP and AS400 WMS systems.
  • Conducted research on inventory discrepancies between AS400 WMS and SAP to identify root causes.
  • Resolved EDI and Idoc issues to ensure seamless data flow.
  • Coordinated cycle counts with Inventory Control team to address item and lot code discrepancies.
  • Implemented corrective measures to enhance accuracy of inventory records across systems.
  • Utilized technical skills to troubleshoot complex problems and implement effective solutions.

Education

High School Diploma -

Perris Community Adult School
Perris, CA
12.2002

Skills

  • Microsoft Excel and Power BI
  • SAP ERP and SAP HANA
  • Data analysis and troubleshooting
  • Quality assurance and control
  • Project management and operations oversight
  • Customer service and client relations
  • Team leadership and building
  • Inventory management and control
  • Process improvement and flows
  • Communication skills and performance evaluation
  • Shipping software systems and Accellos
  • Workforce management and safety training

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Operations Manager

Phoenix Assurance LLC
05.2023 - 04.2025

Omni Logistics Specialist

H&M Hennes & Mauritz
11.2021 - 09.2022

Inventory Analyst

Perricone Juices
09.2021 - 11.2021

Supply Chain Logistics Analyst

Kane Logistics
01.2019 - 09.2021

So Cal Kraft-Heinz Insider

DSC Logistics
02.2014 - 01.2019

High School Diploma -

Perris Community Adult School

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Alicia Reyes