Alicia Rholetter
Magnolia,DE
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
14
14
years of professional experience
Work History
Bartender
The Green Stinger
04.2019 - 10.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Bartender
Applebee's Neighborhood Grill & Bar
02.2014 - 08.2019
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Obtained cash bank and stocked service bar to prepare for operation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Server
IHOP
09.2009 - 08.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
GED -
Polytech Adult Education
Woodside, DE04.2010
Skills
- Creative Mixology
- Liquor, Beer, and Wine Knowledge
- Customer Service
- Outgoing Personality
Timeline
Bartender
The Green Stinger
04.2019 - 10.2023
Bartender
Applebee's Neighborhood Grill & Bar
02.2014 - 08.2019
Server
IHOP
09.2009 - 08.2019
GED -
Polytech Adult Education