Alicia Richards
Rochester,NY
Summary
Dedicated and compassionate professional with a strong work ethic and a commitment to providing excellent patient care and customer service. Skilled in communication, teamwork, and maintaining a safe, organized, and confidential environment. Dependable, detail-oriented, and able to adapt quickly in fast-paced healthcare settings while supporting patients, families, and medical staff with professionalism and respect.
Overview
6
6
years of professional experience
Work History
Cross Trainer
Shake Shack
Henrietta, NY
07.2024 - Current
- Assisted in training new team members on operational procedures and customer service standards.
- Collaborated with team to ensure efficient workflow during peak service hours.
- Maintained cleanliness and organization of dining area, contributing to a welcoming environment.
- Supported kitchen staff by preparing ingredients and managing inventory levels effectively.
- Adapted quickly to changing demands, maintaining high productivity under pressure.
- Participated in team meetings to brainstorm improvements for overall service efficiency.
HHA
Burd Home Health
Rochester, NY
04.2020 - 2025
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored patient vital signs and reported changes to healthcare professionals.
- Administered medications as prescribed, maintaining accurate records of dosages.
- Provided emotional support to clients and families, fostering positive relationships.
Education
High School Diploma -
Edison Career & Technology High School
Rochester, NY06.2021
Skills
- Advanced coaching techniques
- High-intensity interval training
- Corrective exercise techniques
- Goal setting assistance
- Performance tracking
- Core strength development
- Client motivation strategies
- Flexibility improvement
- Leadership skills
- Motivational
- Client engagement
- Strength training
- Client coaching
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Clear communication
- Critical thinking
Timeline
Cross Trainer
Shake Shack
07.2024 - Current
HHA
Burd Home Health
04.2020 - 2025
High School Diploma -
Edison Career & Technology High School