Alicia Richardson-Williams
South Bend,IN
Summary
Dynamic Restaurant Frontline Manager with a proven track record at 79th Street Bbq & Smoke Meats, excelling in team leadership and customer service. Enhanced satisfaction through effective conflict resolution and staff training, while consistently achieving operational goals. Skilled in time management and fostering a collaborative environment to maximize performance.
Overview
11
11
years of professional experience
Work History
Restaurant Frontline Manager
79th Street Bbq & Smoke Meats
03.2019 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Bartender/Server
Black Cat Bar and Grill
04.2014 - 06.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
Some College - Accounting And Finance
Alabama State University
Montgomery, AL05.1991
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Goal setting
Timeline
Restaurant Frontline Manager
79th Street Bbq & Smoke Meats
03.2019 - 01.2025
Bartender/Server
Black Cat Bar and Grill
04.2014 - 06.2023
Some College - Accounting And Finance
Alabama State University
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