Alicia Ricks
Syracuse,NY
Summary
Experienced healthcare professional with expertise in laboratory, clerical, and clinical support within hospital inpatient and long term care settings. Proficient in assisting medical personnel with patient preparation, vital sign recording, and phlebotomy. Demonstrated ability to enhance patient care through effective communication and data management. Currently pursuing LPN certification, expected to graduate in August.
Overview
16
16
years of professional experience
Work History
HCT
Upstate Hospital
Syracuse, NY
09.2013 - Current
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Administered continuous and 12-lead electrocardiogram monitoring.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall.
- Used mobility devices and transfer equipment to transport patients.
Shopper/Delivery Driver
Instacart
Syracuse, NY
08.2019 - 12.2023
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
- Maintained safe driving habits to protect property and general public on roadways.
- Performed deliveries throughout greater Syracuse area.
CNA
Van Duyn
Syracuse, NY
05.2010 - 09.2013
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Documented activities and recorded information in EMR system.
- Engaged with patient family and friends to provide courteous, efficient visit experience.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
CNA
James Square Health and Rehabilitation Centre
Syracuse, NY
03.2009 - 05.2010
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Engaged with patient family and friends to provide courteous, efficient visit experience.
- Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
Education
LPN
OCM Boces
New York, NY08-2025
High School Diploma -
Henninger
Syracuse, NY06.2008
Skills
- Organizational skills
- Customer service
- Data management
- Reliable and trustworthy
- Work ethic
- Teambuilding
- Leadership
- Friendly, positive attitude
- Decision-making
- Flexible
- Microsoft Office
- First Aid/CPR
Timeline
Shopper/Delivery Driver
Instacart
08.2019 - 12.2023
HCT
Upstate Hospital
09.2013 - Current
CNA
Van Duyn
05.2010 - 09.2013
CNA
James Square Health and Rehabilitation Centre
03.2009 - 05.2010
High School Diploma -
Henninger
LPN
OCM Boces