Alicia Rincones
Austin,Texas
Summary
Dynamic language professional with a strong background in customer service, University of California Outreach, and Social Services programs. Skilled in English and Spanish communication, adept at navigating diverse cultures. Proven ability to learn quickly, follow instructions, and adapt to changing environments. Seeking to leverage bilingualism and extensive experience as an Interpreter/Translator to contribute effectively to any organization.
Overview
43
43
years of professional experience
Work History
Interpreter
MasterWord Inc.
05.2012 - Current
- I interpret from English into Spanish and Spanish into English using consecutive modes.
- I interpret for medical clinics, Hospitals and The Texas Department of Family and Protective Services.
- I interpret for Amerigroup.
- I interpret for Austin Independent School District.
- I interpret for Del Valle Independent School District.
Sales Associate
Electronics & More
11.2009 - Current
- Create sales by providing customers with product knowledge
- Attract customers through personable sales techniques and by maintaining attractive storefront.
Bilingual Office Assistant
09 Apparel Inc.
09.2005 - 09.2009
- Taking orders from English and Spanish speaking customers, dealing with English and Spanish speaking manufacturers.
- Collecting on old accounts.
- General office duties including, book keeping, filing, answering phones, computer data entry.
Interpreter/ Translator
Santa Clara County Social Services
09.2000 - 08.2005
- I functioned as a liaison between Intake Workers & Clerks.
- I interpreted for medical clinics, judges, attorneys, and other court-related staff at the direction of the District Attorney.
- I interpreted from English into Spanish and Spanish into English using simultaneous and consecutive modes.
- I provided language interpretation during the client's interview for determination of eligibility for benefits.
- I assisted clients in interpreting and clarifying application procedures and forms.
- I interfaced with other departments within Social Services Agency.
- I explained and interpreted client's rights and responsibilities.
- I performed routine tasks related to maintaining client's records confidential.
- I assisted in interpreting and translating brochures and written materials.
- I assisted in the certification of bilingual employees by providing written and oral assessments.
- I performed other related duties as required.
- I established and maintained effective working relationships with others.
- I planned and organized work, met schedules, and timeline's.
- I have the ability to work in a high stress, demanding environment.
Community Health Program Representative
University of California Cooperative Ext.
02.1995 - 08.2000
- Providing nutrition education to low income Families at the community sites through individual and group teaching.
- Recruiting families at local Social Services and Food Stamp sites to offer the program to both English speaking and Spanish speaking participants.
- Responsible to enroll and graduate target number of families annually.
- Responsible for translating program documents.
Real Estate Broker Assistant
Mckim Realty
02.1987 - 01.1995
- Responsible for keeping Broker's Escrow's in order and updated.
- General office duties including data entry, answering phones, filing, coordinating open houses and scheduling clients.
Cleaning Technician
Professional Cleaning Services
11.1990 - 12.1994
- Responsible for cleaning residential homes.
Licensed Cosmetologist
Julia's Last Tangle Hair Salon
01.1983 - 01.1987
- Responsible for doing haircuts , perms, hair color and other chemical treatments for clients
Education
High School Diploma -
Instituto Americano A.C.
Celaya, GTOSkills
- Fluent in Spanish communication
- Certified interpreter for social services
- Cultural competency expertise
- Proficient in customer service
- Proficient in medical terminology
- Experience working in hospital and clinic settings
- Understanding developmental and cultural needs
- Fluent bilingualism
- Client support
- Professional ethics
- Client confidentiality
- Interpersonal communication
Timeline
Interpreter
MasterWord Inc.
05.2012 - Current
Sales Associate
Electronics & More
11.2009 - Current
Bilingual Office Assistant
09 Apparel Inc.
09.2005 - 09.2009
Interpreter/ Translator
Santa Clara County Social Services
09.2000 - 08.2005
Community Health Program Representative
University of California Cooperative Ext.
02.1995 - 08.2000
Cleaning Technician
Professional Cleaning Services
11.1990 - 12.1994
Real Estate Broker Assistant
Mckim Realty
02.1987 - 01.1995
Licensed Cosmetologist
Julia's Last Tangle Hair Salon
01.1983 - 01.1987
High School Diploma -
Instituto Americano A.C.
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