Summary
Overview
Work History
Education
Skills
EAC Committee
Wellness Committee
Work Preference
Timeline
Generic

Alicia Rivera

Lorain,OH

Summary

Seasoned Support Services Manager with a proven track record at Riveon Mental Health and Recovery, specializing in logistics management and fostering staff development. Excelled in HIPAA compliance and workflow optimization, enhancing operational efficiency across multiple locations. Demonstrated leadership in hiring, training, and supervising diverse teams, ensuring top-notch service delivery and operational excellence.

Overview

14
14
years of professional experience

Work History

Support Services Manager

Riveon Mental Health and Recovery
Lorain, OH
06.2021 - Current
  • Manage various office operations across multiple locations, such as reception, medical records, financial intake, and Central Intake.
  • Oversee staff scheduling to ensure coverage.
  • Hold periodic team meetings to ensure coordination of efforts.
  • Conduct periodic supervision sessions, and annual performance reviews.
  • Recruited, interviewed and selected employees to fill vacant support roles.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Pitched in to help with office tasks during busy periods and staff absences.

Office Coordinator

The LCADA Way
Elyria, OH
07.2015 - 06.2021
  • Manage various office operations at multiple locations, such as reception, financial intake, and the clerical support.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Screened patients for eligibility for state, local and federal assistance programs.
  • Assisted with scheduling outpatient appointments.
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.

Central Intake Specialist

The LCADA Way
Lorain, OH
02.2014 - 07.2015
  • Performed pre-registration functions over the phone, such as verifying demographic information and verifying medical coverage.
  • Entered data into the system to create client files.
  • Maintained a working knowledge of available resources within the community to refer clients as needed.
  • Managed confidential client data in compliance with HIPAA and other relevant regulations.
  • Ensured that all required documents were collected prior to scheduling appointments for new intakes.
  • Maintained accurate records of all intakes, including demographic information, referrals and outcomes.
  • Scheduled appointments and coordinated logistics for the initial assessment.

Receptionist/Billing Data Entry Clerk

The LCADA Way
Lorain, OH
12.2010 - 02.2014
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel using a multi-line telephone system.
  • Greeted visitors and assisted by answering general questions and directed to desired office.
  • Performed clerical duties such as filing, photocopying, and faxing.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Converted physical records into organized digital formats for billing purposes.

Education

Some College (No Degree) - Business Management

Lorain County Community College
Elyria, OH

Skills

  • Logistics management
  • Workforce management
  • HIPAA compliance
  • Proactive mindset
  • Skilled in Microsoft Office Applications
  • Employee supervision
  • Staff development
  • Customer Service Expertise

EAC Committee

The EAC Committee is an organization that strives to help improve employee workplace culture and retention by focusing on global employee issues.

Wellness Committee

This committee is established for the purpose of engaging staff participation in activities that promote wellness. This includes activities such as, but not limited to, planning healthy eating programs, promoting exercise opportunities, and facilitating educational seminars. The committee will also be responsible for monitoring the effectiveness of these programs.

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCompany CultureFlexible work hoursPaid time offHealthcare benefitsPaid sick leave401k matchWork from home option

Timeline

Support Services Manager

Riveon Mental Health and Recovery
06.2021 - Current

Office Coordinator

The LCADA Way
07.2015 - 06.2021

Central Intake Specialist

The LCADA Way
02.2014 - 07.2015

Receptionist/Billing Data Entry Clerk

The LCADA Way
12.2010 - 02.2014

Some College (No Degree) - Business Management

Lorain County Community College

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Alicia Rivera