Alicia Rivet
Larose,LA
Summary
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
1
1
Language
2026
2026
years of professional experience
Work History
Receptionist
RpmTrucking
Larose, Louisiana
07.2008 - 06.2025
- Greeted and assisted visitors with professionalism and courtesy.
- Managed incoming calls, directing them to appropriate departments promptly.
- Scheduled appointments and maintained calendars for staff members efficiently.
- Processed incoming mail and packages, ensuring proper distribution to staff.
- Handled customer inquiries, providing information about services and procedures.
- Maintained office supplies inventory, placing orders as needed to ensure availability.
Dispatcher
Acme Truck Line
Houma, Louisiana
01.2021 - 08.2021
- Coordinated driver schedules to optimize delivery routes efficiently.
- Communicated with drivers to provide real-time updates and support.
- Monitored freight movement to ensure timely deliveries and compliance.
- Assisted in resolving driver issues and customer inquiries promptly.
Patient Access Representative
Lady of the sea hospital
Cut Off, Louisiana
02.2019 - 01.2021
- Greeted patients and families, providing essential information regarding services offered.
- Verified patient insurance eligibility and collected necessary documentation accurately.
- Scheduled appointments efficiently, coordinating with multiple departments as needed.
- Managed incoming calls, addressing inquiries and directing them to appropriate staff members.
- Assisted patients in completing registration forms, ensuring compliance with hospital policies.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
Front Desk Receptionist/Dental Assistant
Louisiana dental
Houma, Louisiana
- Greeted patients warmly and checked them in efficiently.
- Answered multi-line phone system and directed calls appropriately.
- Managed appointment scheduling using dental practice management software.
- Collected patient information and verified insurance details accurately.
- Processed patient payments and managed billing inquiries effectively.
- Assisted with scheduling appointments for clients and visitors.
- Performed restorative procedures including fillings, crowns, and bridges efficiently.
- Managed patient records using electronic health record systems for accuracy and compliance.
- Performed patient examinations, charted dental history and developed treatment plans.
- Examined patients' teeth, gums and oral tissue to identify and diagnose conditions.
- Took x-rays to identify areas of decay or other abnormalities in the mouth.
Education
South Lafourche High School
Cut Off, LASkills
- Freight monitoring
- Real-time communication
- Scheduling appointments
- Customer service
- Insurance verification
- Problem solving
- Time management
- Data entry
- Dispatching procedures
- Closing tickets
- Critical thinker
- Customer relations
Languages
English
Full Professional
Timeline
Dispatcher
Acme Truck Line
01.2021 - 08.2021
Patient Access Representative
Lady of the sea hospital
02.2019 - 01.2021
Receptionist
RpmTrucking
07.2008 - 06.2025
Front Desk Receptionist/Dental Assistant
Louisiana dental
South Lafourche High School