Alicia Robert
Pittsfield,MA
Summary
Dynamic Fitness Instructor with a proven track record at Hyatt Miraval, showcasing effective team collaboration and a proactive approach to client fitness goals. American Council on Exercise Group Fitness Certified, adept in customer relations and designing engaging fitness programs. Achieved significant client satisfaction and progress through innovative workout plans and personalized training.
Results-driven hospitality support professional with a proven track record of high productivity and accuracy in food service operations. Recognized for exceptional teamwork and communication skills, contributing to seamless operations and enhanced guest experiences. Proficient in food preparation, serving, and cleanup, consistently ensuring quality standards are met. Aiming to leverage expertise in a dynamic environment that prioritizes customer satisfaction.
Overview
25
25
years of professional experience
Work History
Fitness Instructor
Hyatt Miraval
Lenox, Massachusetts
05.2024 - Current
- Designed and led group fitness classes tailored to participants' skill levels and fitness goals.
- Provided personal training services to clients according to their individual needs.
- Collaborated with other fitness professionals regarding best practices for promoting healthy lifestyles.
- Monitored class participants for appropriate techniques to prevent injuries.
- Demonstrated proper form and technique for various exercises and stretches.
- Helped clients utilize fitness equipment properly using verbal instructions and demonstrations.
- Prepared for classes in advance, selected and queued music beforehand and began and ended classes on time for maximum benefit to attendees.
- Taught one-on-one and group fitness classes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Explained and taught proper use of weights, exercise bands and other fitness equipment.
- Utilized a variety of fitness equipment and techniques to keep workouts engaging and effective.
- Demonstrated stretching, cool-down and recovery techniques following workouts.
- Maintained clean and organized fitness spaces to ensure a safe and welcoming environment.
- Identified different muscle groups and explained ways to strengthen specific muscles.
Fitness Instructor
Gymfest Of The Berkshires
Pittsfield, Mass
05.2020 - 05.2024
- Provided personal training services to clients according to their individual needs.
- Explained and taught proper use of weights, exercise bands and other fitness equipment.
- Kept track of client fitness goals, progress and personal records.
- Developed personalized workout plans based on individual client assessments and goals.
- Developed and implemented fitness programs tailored to the goals of each client.
- Performed administrative duties such as scheduling appointments, processing payments and ordering supplies.
- Utilized a variety of fitness equipment and techniques to keep workouts engaging and effective.
- Conducted fitness assessments to evaluate clients' fitness levels and track their progress over time.
- Maintained clean and organized fitness spaces to ensure a safe and welcoming environment.
- Identified different muscle groups and explained ways to strengthen specific muscles.
- Monitored client progress and adjusted workout plans as necessary for optimal results.
- Educated clients on proper exercise techniques to prevent injuries and maximize fitness benefits.
- Created comprehensive exercise plans according to client needs and capabilities.
Office Assistant
Gymfest Of The Berkshires
Pittsfield, Massachusetts
03.2013 - 05.2024
- Answered the phone and gave information to callers, took messages, or transferred calls to appropriate individuals.
- Registered children for gymnastics classes.
- Greet visitors and answer questions or direct them to the appropriate person according to their needs.
- Complete forms in accordance with company procedures.
- Receive payments and give detailed receipts.
- Cash-out duties.
- Tending to children's needs, whether it be sickness, injury, or in need of assistance.
- Cleaning the gym, office, waiting area, and bathrooms.
Cafeteria Worker
Central Berkshire Regional School District
Dalton, Massachusetts
10.2011 - 10.2017
- Prepare food items, prepare various food stations, and assist the cook.
- Cook food according to directions.
- Serve food in a high school cafeteria setting.
- Replenish foods at stations
- Cashier duties include balancing the register.
- Wrap and store food items according to health regulations.
- Scrub, sanitize counters, steam tables, and other equipment.
- Used proper portion sizes when serving meals to customers.
- Ensured that all ingredients were fresh before using them for meal preparation.
- Monitored inventory levels of food items in order to ensure adequate supply at all times.
- Engaged with students and staff in a friendly manner to create a welcoming cafeteria environment.
- Followed health and safety regulations when preparing meals or handling food products.
- Checked expiration dates on food products prior to use.
- Stocked service areas with supplies such as condiments, utensils, and napkins.
- Performed work to top standards, proving best service for students, employees and school visitors.
- Conducted regular cleaning and maintenance of cafeteria equipment and utensils.
Veterinary Receptionist
Allen Heights Veterinary Hospital
Pittsfield, Massachusetts
09.1999 - 08.2005
- Greeted clients and their pets upon arrival at the clinic.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Performed pre-exam duties, including escorting the pet and client into the exam room, gathering history and reason for visit, preparing inoculations, and getting the weight and temperature of the pet.
- Assisted vet and vet techs.
- Filled medications
- Informed patients of financial responsibilities prior to rendering services.
- Processed payments from clients including cash, credit cards, and checks.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Maintained inventory of pet products such as food, treats, toys, collars, leashes.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled and confirmed patient appointments and consultations.
- Routed laboratory or diagnostic results to appropriate staff.
Education
Fitness Training
Berkshire Community College
Pittsfield, MA05-2021
Associate of Science - Selected Studies
Berkshire Community College
Pittsfield, MA05-1999
Skills
Customer Relations
Eager to Learn
Proactive Approach
Effective Team Collaboration
CPR-certified
American Council on Exercise Group Fitness Certified
Affiliations
Active Lifestyle Advocate: Passionate about physical activities including working out, hiking, swimming, and gardening
Passionate about experiencing a variety of global cuisines
Timeline
Fitness Instructor
Hyatt Miraval
05.2024 - Current
Fitness Instructor
Gymfest Of The Berkshires
05.2020 - 05.2024
Office Assistant
Gymfest Of The Berkshires
03.2013 - 05.2024
Cafeteria Worker
Central Berkshire Regional School District
10.2011 - 10.2017
Veterinary Receptionist
Allen Heights Veterinary Hospital
09.1999 - 08.2005
Fitness Training
Berkshire Community College
Associate of Science - Selected Studies
Berkshire Community College
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