Alicia Roberts
Los Angeles,CA
Summary
My name is Alicia Roberts, I am a very hard working, fast learning, and can work under pressure. Preference is a position with an opportunity for growth and advancement based on team accomplishments, quality, company goals, and objectives. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Family Nanny
Nanny Position
04.2022 - Current
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- School time- Take them to school, pick them up from school.
- Stay over night if needed.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Involved children in caring for household pets and chores.
- Drove children to dance, cheer, and sports practices.
- Transported children safely to school, activities and appointments on time.
Call Center Customer Service Representative
AT&T Call Center
06.2019 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Attended telephone skills and program information training sessions to boost aptitude.
Sales Representative Manager
Macy's Department Store
10.2017 - 03.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Established and cultivated solid business relationships with new or existing customers.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Keyholder Manager
The Imagine Center
04.2016 - 08.2017
- Opened inventory boxes and restocked shelves.
- Accepted and processed customer returns.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Processed cash, credit, debit, and check payments.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Tracked, analyzed and reported store sales performance metrics to store manager.
- Trained team members in successful strategies to meet operational and sales targets.
- Monitored and restricted access to keys to maintain store security.
- Trained and mentored new employees.
- Mentored new sales associates to contribute to store's positive culture.
Customer Service Cashier
Kohls Department Store
02.2014 - 03.2016
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Processed customer orders and accurately handled payment transactions.
- Answered product questions using knowledge of sales and store promotions.
- Supervised Staff
- Inventory
Education
Business
Moorpark College
Moorpark, CA01.2014
High School Diploma -
Simi Valley High School
Simi Valley, CA05.2013
Skills
- Flexibility
- Communication Skills
- Teamwork
- Organization Skills
- Emotional Intelligence
- Problem-Solving Skills
- Attention to detail
- Responsibility
- Creativity
References
Cindy Lanuza (818) 297-0391
Beth Polland (760)265-1888
Afrika Pendleton (818)970-1813
Stevie Scatoloni 760-954-1609
Mike Alemanni 818-599-9589
Sierra keele 760-636-0269
Timeline
Family Nanny
Nanny Position
04.2022 - Current
Call Center Customer Service Representative
AT&T Call Center
06.2019 - 03.2022
Sales Representative Manager
Macy's Department Store
10.2017 - 03.2019
Keyholder Manager
The Imagine Center
04.2016 - 08.2017
Customer Service Cashier
Kohls Department Store
02.2014 - 03.2016
Business
Moorpark College
High School Diploma -
Simi Valley High School