Alicia Roderick
Springfield,IL
Summary
Motivated person with extensive experience in customer service. Strong communication skills and interpersonal skills. Performs exceptionally under pressure with speed and efficiency. Very literate in computer operations.
Overview
5
5
years of professional experience
Work History
Customer Sales Associate
Lowes Home Improvement Stores
Springfield, IL
04.2023 - Current
- Assisted customers in product selection, providing tailored recommendations to enhance shopping experience.
- Managed inventory levels, ensuring stock availability and efficient merchandise displays.
- Collaborated with team members to improve store layout and optimize customer flow.
- Participated in regular training sessions to stay current on product knowledge and industry trends.
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Adhered to company safety policies regarding floor management and customer interactions.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Accurately and efficiently following complex multi-step processes in narrow time constraints.
Clerk
Pet Supplies Plus
Chatham, IL
06.2021 - 04.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained inventory accuracy through regular stock checks and adjustments.
- Assisted in training new staff on operational procedures and customer service standards.
- Ensured product displays were organized and visually appealing to enhance customer experience.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Responded to customer inquiries, providing expert advice on pet care products.
- Monitored store cleanliness and safety compliance, ensuring a welcoming environment for customers.
- Trained new staff on store policies, procedures, and customer service standards.
Seasonal Worker
Hot Topic
Springfield, IL
11.2020 - 02.2021
- Assisted in inventory management processes to maintain stock levels and ensure product availability.
- Collaborated with team members to create visually appealing merchandise displays that attracted customer attention.
- Processed customer transactions efficiently, ensuring accurate cash handling and register operations.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
- Maintained excellent product knowledge, enabling prompt assistance to customers seeking specific items or recommendations.
Education
High School Diploma -
Glenwood High School
Chatham, IL05-2022
Skills
- Organized and detail-oriented
- Positive and professional
- Interpersonal communications
- Problem-solving
- Teamwork and collaboration
- Fast learner
- Friendly and outgoing
- Time management
- Verbal, written, and electronic communication
Timeline
Customer Sales Associate
Lowes Home Improvement Stores
04.2023 - Current
Clerk
Pet Supplies Plus
06.2021 - 04.2023
Seasonal Worker
Hot Topic
11.2020 - 02.2021
High School Diploma -
Glenwood High School