Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Rodriguez

Dallas,TX

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Overview

10
10
years of professional experience

Work History

Receptionist/Floater

KasmirFabrics
Dallas, TX
10.2017 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.

Barista

Christ For The Nations Institute
Dallas, TX
07.2014 - 04.2016
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Pharmacy Technician

Walmart Pharmacy
Dallas, TX
07.2009 - 11.2012
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.

Education

High School Diploma -

W H Adamson High School
Dallas, TX

Skills

  • Customer Complaint Resolution
  • Positive Attitude and Energetic
  • Data Research and Analysis
  • Call Answering and Routing
  • Appointment Booking
  • Mail Preparation and Sorting
  • Call Screening

Timeline

Receptionist/Floater

KasmirFabrics
10.2017 - Current

Barista

Christ For The Nations Institute
07.2014 - 04.2016

Pharmacy Technician

Walmart Pharmacy
07.2009 - 11.2012

High School Diploma -

W H Adamson High School

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Alicia Rodriguez