Alicia Rodriguez
Bakersfield,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
14
14
years of professional experience
Work History
Dispatcher
HPS Mechanical Inc.
Bakersfield
04.2023 - Current
- Received and dispatched calls for emergency services.
- Verified driver credentials prior to assigning them a route or task.
- Resolved customer complaints related to service issues or delays.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Updated records of driver locations, delays, and cancellations.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Assigned drivers to appropriate routes based on customer needs.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Matched bills of lading and reconciled quantities to verify items shipped.
ADMINISTRATIVE ASSISTANT
Terry Bedford Concrete Construction
Bakersfield, CA
04.2019 - 07.2022
- Greeted visitors and provided general information about the company.
- Managed office supplies inventory and placed orders when necessary.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Answered questions from customers regarding products and services offered by the company.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Handled confidential documents in an organized fashion according to established protocol.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Scheduled appointments between clients and customers and internal staff members.
- Developed and maintained filing systems for confidential documents and records.
- Facilitated communication between different departments within the organization.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
BARISTA TRAINER
STARBUCKS
Bakersfield, CA
09.2016 - 03.2019
- Demonstrated safe working environment protocols while instructing baristas on how to properly operate espresso machines, grinders, brewers.
- Advised management team on best practices for scheduling barista shifts based on experience level.
- Assessed skill levels of new and existing baristas, providing individualized training plans.
- Developed detailed lesson plans to ensure consistent delivery of training materials.
- Monitored staff performance to ensure adherence to company standards.
- Analyzed feedback from customers and staff to identify areas for improvement in training methods or procedures.
- Ensured compliance with local health regulations related to food preparation, storage, sanitation.
- Facilitated open dialogue between trainers and employees regarding job expectations, policies, and procedures.
- Prepared reports summarizing the results of each training session.
- Evaluated employee progress throughout the course of their training program.
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Taught team members how to make latest drinks and correctly perform new procedures.
SHIFT SUPERVISOR
Jack in the Box
Delano, CA
02.2010 - 08.2016
- Addressed any issues that arose during the shift in a proactive manner.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Monitored staff performance to ensure quality standards were met.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Assisted customers with product selection when needed.
- Provided on-the-job training to new staff members.
- Resolved customer complaints in a timely manner.
- Ensured all safety and sanitation regulations were met throughout the shift.
Education
HIGH SCHOOL DIPLOMA -
Delano Adult School
Delano, CA06.2010
Skills
- Dispatch Coordination
- Schedule Management
- Database Management
- Driver communication
- Sage 100 Contractor Proficiency
- Processing orders
- Service planning
- Stress Tolerance
- Communication Equipment Operation
- Critical thinker
- Route Planning
- Customer Relationship Management
- Incident Reporting
- Training new hires
- Schedule Coordination
- Monitoring field personnel
- Work Order Management
- Service Coordination
- Updating logs
- Verifying coverage
Languages
Spanish
Professional
References
References available upon request.
Timeline
Dispatcher
HPS Mechanical Inc.
04.2023 - Current
ADMINISTRATIVE ASSISTANT
Terry Bedford Concrete Construction
04.2019 - 07.2022
BARISTA TRAINER
STARBUCKS
09.2016 - 03.2019
SHIFT SUPERVISOR
Jack in the Box
02.2010 - 08.2016
HIGH SCHOOL DIPLOMA -
Delano Adult School