Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Rodriguez

Glendale,AZ

Summary

Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. Compassionate Medical Assistant with a knack for completing tasks efficiently and productively. Possess specialized skills in patient care, medical record management, and clinical procedures. Excel in communication, empathy, and adaptability, ensuring seamless support to healthcare teams and providing exceptional service to patients. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.

Overview

11
11
years of professional experience

Work History

Medical Assistant

AKDHC
Phoenix, AZ
05.2021 - Current
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Scheduled appointments for patients via phone and in person.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience.

Patient Care Coordinator

Banner University Medical Center Phoenix
Phoenix, AZ
08.2013 - 03.2021
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Monitored patients' vital signs including temperature, blood pressure, pulse rate, respiration rate, height, weight.
  • Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
  • Provided emotional support and counseling to patients during difficult times.
  • Processed patient intake information and updated medical records prior to treatment.
  • Scheduled evaluations and procedures for patients.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience.

Education

Medical Assistant - Medical Assisting

Long Technical College - East Valley
Phoenix, AZ
10-2001

GED -

Mission Trails
Salinas, CA
01-2000

Skills

  • Data Entry
  • Patient Scheduling
  • Indirect Patient Care
  • Patient-focused care
  • Patient Flow Management
  • Reliable transportation
  • Venipuncture and phlebotomy
  • Clinical Documentation
  • Quick problem solver
  • Patient Care Coordination
  • Customer Service
  • Direct Patient Care
  • Family Education

Timeline

Medical Assistant

AKDHC
05.2021 - Current

Patient Care Coordinator

Banner University Medical Center Phoenix
08.2013 - 03.2021

Medical Assistant - Medical Assisting

Long Technical College - East Valley

GED -

Mission Trails
Alicia Rodriguez