With a strong work ethic, I consistently demonstrate commitment to punctuality, hard work, and a willingness to acquire new skills. I take immense pride in consistently showing up on time and giving my all to every task. This dedication has allowed me to excel in my current role and fostered a mindset of continuous learning, enabling me to adapt and grow in an ever-evolving work environment.
Hi, I’m
Alicia Rodriguez
Montclair,CA
Summary
Overview
28
years of professional experience
Work History
Cmax Commercial
Administrative Assistant HR
08.2023 - Current
Job overview
- Contributed to positive company culture by planning engaging team-building events and office celebrations.
- Improved onboarding experience for new hires through the development of comprehensive orientation programs and training materials.
- Assisted in the resolution of employee disputes by conducting thorough investigations and recommending appropriate disciplinary actions when necessary.
- Processed payroll accurately and efficiently, ensuring that all employees received timely compensation for their work hours.
- Managed confidential personnel files with utmost discretion, safeguarding sensitive information from unauthorized access.
- Provided administrative support to HR leadership, assisting with scheduling appointments, maintaining calendars, and preparing meeting materials as needed.
- Answered and redirected incoming phone calls for office.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Managed accounts receivable, ensuring prompt payment from customers and minimizing outstanding balances.
- Reduced payment disputes by ensuring timely and accurate invoicing, closely monitoring accounts receivable.
- Collaborated with the accounting department to reconcile accounts receivable balances regularly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Rodriguez Family Daycare
Self Employed
08.2010 - 04.2021
Job overview
- Managed up to 14 children from various age groups.
- Coordinated daily tasks including transportation, meal preparation, and summer activities.
- Invoiced parents regarding child care fees.
- Ensured thorough financial record-keeping.
2-1-1 L.A. County
Temporary Data Entry Specialist
08.2020 - 09.2020
Job overview
- Inputting data from call handling staff on the area agency on aging hotline into the program software
- Worked on Rental Assistance Applications verifying all information is correct before submitting to Lacda
- Familiar working with caroling, 211 locator, google chrome
A Perfect Balance
Child Development Specialist
06.1997 - 08.2005
Job overview
- Managing personal case 90-120 daycare providers
- Processed monthly claims for financial reimbursement
- Conducted announced and unannounced visits to ensure all state guidelines are being met
- Performed workshops training for the providers
- Processed tiering information eligibility determination
Skills
- Flexibility
- Creativity
- Team worker
- Organized
Hobbies and Interests
Hobbies and Interests
- Staying healthy
- Outdoor activities
Timeline
Administrative Assistant HR
Cmax Commercial
08.2023 - Current
Temporary Data Entry Specialist
2-1-1 L.A. County
08.2020 - 09.2020
Self Employed
Rodriguez Family Daycare
08.2010 - 04.2021
Child Development Specialist
A Perfect Balance
06.1997 - 08.2005
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