Alicia Rodriguez
Care Manager
Omaha,NE
Summary
Dynamic Care Manager with a compassionate, client-centered approach at Centerpointe, excelling in case management and aftercare coordination. Proven leadership in developing individualized recovery plans and enhancing community outreach. Strong organizational skills and crisis management expertise foster successful client transitions and resource access, ensuring comprehensive support for diverse populations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Care Manager
Centerpointe
Omaha, NE
07.2024 - Current
- Provide comprehensive case management services to individuals in short-term residential addiction and alcohol treatment.
- Secure stable housing placements and coordinated aftercare plans to support successful transitions post-treatment.
- Assist clients in obtaining essential benefits, including Medicaid, SNAP, and other community resources.
- Support clients in securing personal identification documents (state ID, birth certificates, Social Security cards).
- Coordinate and schedule medical, dental, and physician appointments to ensure continuity of care.
- Collaborate with multidisciplinary treatment teams, including probation officers, to support individualized recovery goals.
- Assist clients with enrollment and participation in recovery and support programs.
- Advocate for clients’ needs while maintaining compliance with confidentiality and treatment standards.
Peer Support Specialist
Northpoint Recovery
Omaha, NE
08.2022 - 10.2023
- Facilitated peer support groups to promote recovery and enhance emotional well-being.
- Developed individualized recovery plans in collaboration with clients and treatment teams.
- Provided crisis intervention and support during high-stress situations to ensure client safety.
- Educated clients on coping strategies and resource availability to foster independence.
Mission Ambassador/ Volunteer Coordinator
Heart Ministry Center
Omaha, NE
11.2019 - 08.2022
- Coordinated community outreach efforts to promote health resources and services.
- Enhanced community relations by organizing and participating in outreach events.
- Assisted in organizing educational workshops for families in need.
- Mentored new volunteers to enhance engagement and service delivery.
- Developed resource materials to support clients' nutritional education initiatives.
- Analyzed client needs data to inform service offerings and outreach strategies.
- Increased volunteer retention rates by fostering a positive work environment that encouraged teamwork and recognition of individual achievements.
- Recruited trained, and managed a team of volunteers for various projects and initiatives.
- Evaluated volunteer performance through feedback surveys, identifying areas for improvement and growth opportunities.
Education
GED -
Metro Community College
Omaha, NESkills
- Compassionate, client-centered approach to care
- Strong leadership and advocacy skills
- Excellent organizational and time-management abilities
- Care planning and aftercare coordination
- Clear, professional verbal and written communication
- Crisis management and problem-solving skills
- Ability to build rapport and trust with diverse populations
- Resource coordination and community outreach
- Case documentation and record management
- Collaboration within multidisciplinary teams
- Attention to detail and follow-through
- Ability to work independently and manage multiple priorities
Certification
Region 6 Crisis Intervention
Timeline
Care Manager
Centerpointe
07.2024 - Current
Peer Support Specialist
Northpoint Recovery
08.2022 - 10.2023
Mission Ambassador/ Volunteer Coordinator
Heart Ministry Center
11.2019 - 08.2022
GED -
Metro Community College