ALICIA ROGERS
Virginia Beach,VA
Summary
Detail-oriented professional with expertise in credit control, payment processing, and customer relationship management. Demonstrated ability to resolve customer complaints effectively and manage loan processes efficiently. Dedicated professional known for exceptional communication and problem-solving skills. Experienced in managing loan applications and customer accounts, ensuring compliance and accuracy in financial documentation.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Account Clerk
City of Virginia Beach/ Abacus
Virginia Beach, USA
08.2024 - Current
- Serve as a cashier to receive large sums of money for taxes, licenses, utility bills, fees, and miscellaneous sources.
- Furnish general accounting information to City departments and the public to ensure necessary information is relayed.
- Review records to ensure minimal mathematical errors or omissions and compliance with city policies; and review invoices and prepare payment vouchers to ensure continuance of service.
Customer Service Representative
Cintas
05.2023 - 03.2024
- Provided customer service to both our internal partners and external customers through various activities.
- Answered customer calls and providing prompt issue resolution, data entry.
- Assisted in account reconciliation, preparing reports and invoices.
- Processed new accounts and orders and provided follow up calls to resolved customer complaints.
Loan Specialist
Regional Finance
05.2022 - 03.2023
- Processed credit loan applications and solicited new or potential customers.
- Placed collection calls and worked together to find a resolution for keeping accounts up to date.
- Received, track, and post all payments and fees to customer accounts.
- Transported money and deposit to and from the bank.
- Complete weekly progress report and work with management to develop, communicate, and track daily/weekly/monthly goals.
Loan Center MSR
ABNB Federal Credit Union
03.2016 - 04.2022
- Processed a high volume of inbound and outbound consumer loan-related phone calls from members.
- Discussed consumer loan products, including HELOC loans.
- Reviewed and verify borrower's income, credit reports, bills, appraisal, and AVM report.
- Resolved complaints, defused volatile members situation empathetically and professionally.
Mortgage Adjuster/Mortgage Loan Processor
Fulton Mortgage
01.2015 - 03.2016
- Communicated directly with the LO to obtain information and/or documentation necessary to decide.
- Reviewed all documents for compliance and make necessary corrections.
- Established, maintain, and update files, databases, records, and/or other documents for recurring internal reports.
- Ordered flood certifications, appraisals, OFAC check, credit reports.
Member Service Representative
Bayport Credit Union
02.2008 - 09.2014
- Established a Banking Relationship both business and personal accounts by cross-selling products and opening accounts.
- Assisted with branch monthly audit of vaults, TCD machines, ATM, safes, money orders, prepaid cards, travelers' checks.
- Processed loans, review applications, gather require documents for loan officer and disbursing on loans.
- Managed intake and processing of home refinance loans from underwriting to notarizing at closing.
Education
Bachelor of Science - Business Management
Centura College
Virginia Beach, VA03.2011
Associate of Science - Business Management
Centura College
Virginia Beach, VA09.2009
Skills
- Credit control
- Invoice processing
- Debt collection
- Administrative skills
- Bank reconciliation
- Customer relations
- Account closing
- Payment processing
- Customer relationship management
- Record management
- Data entry
- Accounts receivable management
Certification
- National mortgage license, 845547
- Property and Casualty License, 1328065
Timeline
Account Clerk
City of Virginia Beach/ Abacus
08.2024 - Current
Customer Service Representative
Cintas
05.2023 - 03.2024
Loan Specialist
Regional Finance
05.2022 - 03.2023
Loan Center MSR
ABNB Federal Credit Union
03.2016 - 04.2022
Mortgage Adjuster/Mortgage Loan Processor
Fulton Mortgage
01.2015 - 03.2016
Member Service Representative
Bayport Credit Union
02.2008 - 09.2014
Bachelor of Science - Business Management
Centura College
Associate of Science - Business Management
Centura College