Summary
Overview
Work History
Skills
Certification
Accomplishments
Work Availability
Timeline
97
Alicia Rojas

Alicia Rojas

Fair Oaks,USA

Summary

Knowledgeable Practice Manager with proven track record in overseeing operations and improving patient care. Successfully managed multidisciplinary teams and implemented efficient practice systems. Demonstrated leadership in optimizing workflow and enhancing patient satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Practice Administrator

Metropolitan Pain Management Consultants
01.2023 - 01.2024
  • Directed daily operations of a fast-paced specialty private practice, ensuring profitability and compliance.
  • Led recruitment, training, scheduling, and performance evaluations for all medical staff.
  • Supervised administrative teams, managed supplies/inventory, and resolved employee conflicts with effective communication.
  • Oversaw financial functions including accounts payable, payroll processing, monthly reconciliations, and annual reporting.
  • Managed provider credentialing, payer contract negotiations, and compliance with hospital/outpatient surgery requirements.
  • Coordinated provider recruiting, IT support, corporate/staff meetings, and other administrative initiatives.
  • Served as Practice Manager, EMR Super User, and 401K Plan Administrator.
  • Designed and implemented new practice policies and procedures to improve operational efficiency

Surgery Scheduler

The Orthopedic Specialty Center of Northern California
01.2023 - 01.2023
  • Coordinated and scheduled surgeries, follow-ups, and related paperwork, ensuring compliance with clinic, hospital, and surgery center protocols.
  • Verified insurance coverage, obtained medical records, and submitted Requests for prior Approval.
  • Collaborated with patients, physicians, and facility staff to provide accurate, timely information and resolve scheduling barriers.
  • Guided patients through the surgical process, addressing questions and concerns with professionalism.
  • Maintained confidentiality and HIPAA compliance while utilizing EHR (EPIC) to ensure complete, accurate records.
  • *Reviewed and implemented new workflows from front office to clinic, improving efficiency and provider coordination as a remote employee.

Practice Manager Vascular Medicine

Marin Health Medical Network
12.2020 - 02.2022
  • Directed daily office operations, including scheduling, registration, charge entry, insurance authorization, and telephone management.
  • Supervised business functions such as billing audits, daily charge processing, customer service, and scheduling.
  • Served as IT coordinator, trainer, and system administrator (“superuser”) for department systems.
  • Recommended and implemented workflow improvements to increase productivity and ensure budget compliance.
  • Developed, maintained, and enforced operational policies, procedures, and quality control standards.
  • Oversaw timekeeping, medical records management, and adherence to state, federal, and regulatory requirements.
  • Managed administrative functions including statistical reporting, supply ordering, correspondence, and meeting coordination.
  • Supported special projects and fostered positive interdepartmental relations.

Practice Administrator/Operations Manager

Santa Rosa Orthopedic Medical Group
12.2019 - 01.2021
  • Directed complex daily operations, optimizing workflows, coordinating interdisciplinary care, and implementing new policies/procedures.
  • Strengthened team performance and compliance through targeted training and staff development.
  • Built strong networks with patients, providers, and business partners while delivering exceptional customer service.
  • Applied solutions-focused problem-solving to resolve patient and staff issues quickly and effectively.
  • Ensured full compliance with OSHA, HIPAA, and all state and federal regulations.
  • Oversaw event planning, including logistics, scheduling, vendor management, and execution.
  • Led recruitment, interviewing, hiring, onboarding, and orientation to enhance workforce capabilities.
  • Increased productivity by implementing new software systems and optimizing database use while safeguarding patient data.
  • Controlled costs by aligning staffing with operational needs, approving overtime strategically, and managing timesheets.
  • Drove continuous improvement by assessing workflows, leading team meetings, and fostering a collaborative work culture.

Medical Office Supervisor Family Medicine

Providence Medical Group Inc
01.2018 - 01.2019
  • Serve as the driving force behind operations and administration for 9 providers within a high-volume family medicine office; offer visionary leadership and direction for over 20 employees.
  • Optimize workflows by distributing assignments, establishing deadlines, and supporting high productivity levels.
  • Enhance the workforce by supervising recruitment planning, interviewing, hiring, and training for new staff.
  • Reduce spending through cost-conscious allocation of annual budgets in collaboration with executives.
  • Demonstrate a deep understanding of medical coding; assess A/P balances and reconcile payments.
  • Revitalized structures for internal processes and policies; implement a team-based care model with the staff.
  • Point person to interview, evaluate, and complete new provider onboarding; work with various providers including psychologists, behavioral health specialists, physician leaders, and family medicine physicians.

Medical Practice Administrator

Orthopaedic Specialists of Sacramento
01.2014 - 01.2018
  • Managed, directed, and provided operational leadership for a fast-paced specialty private practice.
  • Ensured profitability and success by directing, administering, and coordinating all activities.
  • Led and oversaw the hiring, training, scheduling, and evaluations of 25+ medical employees.
  • Supervised administrative staff, allocating responsibilities, and managing supplies/inventories.
  • Displayed problem-solving, adaptability, and communications skills to resolve any employee conflicts.
  • Oversaw accounts payable, payroll processing, monthly reconciliations, and yearly financial accounting.
  • Proactively analyzed processes, procedures, and systems to improve operational efficiency.
  • Managed credentialing for hospital/outpatient surgery facilities and insurers (including contract negotiations).
  • Coordinated Provider Recruiting, IT Support, Monthly Staff & Corporate Meetings, and more.
  • Performed the roles of Practice Manager, EMR Super User, and 401K Plan Administrator.
  • Improved efficiency by designing and implementing new practice policies and procedures.

Skills

  • Medical Office Administration
  • Detail-Oriented Multi-Tasking
  • Strategic Planning & Analysis
  • Human Resources Management
  • Accounts Payable
  • Daily Operations Oversight
  • Professional Communication Skills
  • Employee Training and Mentoring
  • Complex Medical Project Control
  • Payroll – Intuit & ADP Systems
  • Patient Services Supervision
  • Effective Team Leadership
  • Ensuring Full HIPAA Compliance
  • Improving Operations Efficiency
  • Revenue Cycle Management

Certification

  • Quick Books Desktop Version (2007)
  • (JI) Job Instruction Training (2019)
  • Workplace Safety (2021)
  • Bloodborne Pathogen Awareness (2021)
  • HIPAA Privacy Essentials (2021)
  • California Harassment Training (2024)

Accomplishments

  • Successfully recruited and onboarded 5 employees within first 2 weeks; all retained long-term.
  • Outsourced billing and successfully increased revenue collections by 150%
  • Revamped entire operations, implemented new SOPs, patient chart auditing
  • Successful AAAHC accreditation
  • Successfully implemented the Patient Feedback process
  • Increased new patient billed encounters in the first quarter of 2024 by 77%, thus reducing cancellation and no-show visits
  • Reviewed and implemented new workflows across front office, clinical operations, and provider responsibilities, streamlining processes and improving efficiency.
  • Successfully completed office remodel in less than 2 months
  • Promoted from Operations Manager to Practice Manager within 5 months in recognition of leadership and performance.
  • Implemented a new EHR system during the pandemic without onsite system support staff, across 3 offices with 65 employees
  • Integrated team-based care within Primary Care, incorporating Call-Center RX, RN Triage, and Behavioral Health services—successfully scaling the model across all Providence Medical Group Primary Care offices in the North Bay.
  • Rebranded the corporation from name, website, employee handbook, employee uniforms, all corporate and legal documents
  • Practice Management System Conversion & Implementation
  • Successfully negotiated and acquired ancillary services to include Physical Therapy, Hand Therapy and DME medical supplies

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Practice Administrator

Metropolitan Pain Management Consultants
01.2023 - 01.2024

Surgery Scheduler

The Orthopedic Specialty Center of Northern California
01.2023 - 01.2023

Practice Manager Vascular Medicine

Marin Health Medical Network
12.2020 - 02.2022

Practice Administrator/Operations Manager

Santa Rosa Orthopedic Medical Group
12.2019 - 01.2021

Medical Office Supervisor Family Medicine

Providence Medical Group Inc
01.2018 - 01.2019

Medical Practice Administrator

Orthopaedic Specialists of Sacramento
01.2014 - 01.2018

Similar Profiles

CREATE PROFILE