Alicia Romano
Charlestown,MA
Summary
Dynamic leader with a proven track record at B/SPOKE Studios, excelling in product lifecycle management and program innovation. Expert in KPI tracking and data-driven decision-making, fostering cross-functional teamwork and operational excellence. Adept at mentoring teams and driving engagement, consistently enhancing member experiences and program quality.
Overview
16
16
years of professional experience
Work History
Head of Programs
B/SPOKE Studios
Boston
09.2024 - Current
- Lead long-term product strategy and innovation across RIDE, STRENGTH, YOGA, PILATES, recovery, and nutrition offerings.
- Designed and implemented program roadmaps and scalable processes to enhance consistency, quality, and measurable impact.
- Define and monitor KPIs, member engagement, utilization, and instructor performance metrics to drive continuous improvement and product evolution.
- Mentored Program Directors and cross-studio leadership to strengthen talent development and succession planning.
- Partnered with Marketing, Operations, and Executive leadership to create cohesive experiences and ensure strategic execution aligned with brand.
Director of Operations & Programs
B/SPOKE Studios
Boston
01.2023 - 09.2024
- Directed operational and program management across five studios, ensuring program quality, efficiency, and member satisfaction.
- Developed scheduling strategy, managed budget oversight, and optimized staffing to enhance operational excellence and team effectiveness.
- Coordinated instructor recruitment, onboarding, and training while implementing structured feedback systems to improve program delivery and increase retention.
Director of Programs
B/SPOKE Studios
Boston
09.2022 - 01.2023
- Managed program growth and lifecycle management for core modalities, building scalable infrastructure and alignment tools to enhance program effectiveness.
- Developed systems for performance evaluation and leadership mentorship to foster cross-functional collaboration and ensure consistent quality.
- Developed program strategies aligning with organizational goals and mission.
- Oversaw project management ensuring timely execution of deliverables.
- Collaborated with team members to enhance service offerings and client satisfaction.
Senior Instructor RIDE, STRENGTH, YOGA SCULPT
B/SPOKE Studios
Boston
04.2021 - Current
- Facilitate engaging fitness experiences across diverse formats while ensuring compliance with program standards and safety protocols to enhance member engagement.
Freelance Nutrition Consultant & Cookbook Advisor
America’s Test Kitchen
Remote
11.2017 - 12.2025
- Reviewed and advised on the nutrition content for 5 health-focused cookbooks, improving scientific accuracy and practical guidance for user experience.
Specialized Ambulatory Dietitian (GI, Oncology, Nutrition Support)
Tufts Medical Center
Boston, MA
01.2015 - 09.2022
- Delivered evidence-based therapy for gastroenterology and oncology patients, coordinated home nutrition support, and spearheaded hospital-wide wellness and education initiatives.
Inpatient Clinical Dietitian
Tufts Medical Center
Boston, MA
05.2010 - 01.2015
- Delivered high-volume clinical care while implementing process improvements and protocol revisions, resulting in enhanced patient outcomes.
Education
MS - Clinical Nutrition / Nutrition Science
Tufts University Friedman School of Nutrition Science and Policy
Boston, MA05.2010
BS - Dietetics & Clinical Nutrition
James Madison University
Harrisonburg, VA05.2008
Skills
- Product Lifecycle Management
- Program Roadmap Design
- Multi-Format Program Design
- KPI Tracking
- Data-Driven Decisions
- Program Evaluation
- Innovation
- UX optimization
- Operational Excellence
- Change Management
- Cross-Functional Teamwork
- Cross-Studio Coordination
- Strategic Thinking
- Performance Management
- Team development
- Problem-Solving
- Communication
- Presentation
- Fast-paced adaptability
Websites
Awards
- Employee of the Month, 10/01/19, Tufts Medical Center
- Preceptor of the Year, 01/01/18, Frances Stern Nutrition Center, Tufts Medical Center
- Rebekah Rubinoff Intern of the Year, 01/01/08, Tufts Medical Center
Professional Publications
- Nutrition in Oncology and Hematopoietic Stem Cell Transplant, Romano A, Mayer J, Altschwager D, Advanced Medical Nutrition Therapy, Kane K, Prelack K, Burlington, MA, Jones & Bartlett Learning, 2018, 521-543
- When is a food not a food?, America’s Test Kitchen Cookbooks, Nutritious Delicious (2017), The Complete Diabetes Cookbook (2018), Easy Everyday Keto (2020), Cook for Your Gut Health (2021), The Everyday Athlete Cookbook (2022), Complete Anti-inflammatory Cookbook (2025)
Timeline
Head of Programs
B/SPOKE Studios
09.2024 - Current
Director of Operations & Programs
B/SPOKE Studios
01.2023 - 09.2024
Director of Programs
B/SPOKE Studios
09.2022 - 01.2023
Senior Instructor RIDE, STRENGTH, YOGA SCULPT
B/SPOKE Studios
04.2021 - Current
Freelance Nutrition Consultant & Cookbook Advisor
America’s Test Kitchen
11.2017 - 12.2025
Specialized Ambulatory Dietitian (GI, Oncology, Nutrition Support)
Tufts Medical Center
01.2015 - 09.2022
Inpatient Clinical Dietitian
Tufts Medical Center
05.2010 - 01.2015
MS - Clinical Nutrition / Nutrition Science
Tufts University Friedman School of Nutrition Science and Policy
BS - Dietetics & Clinical Nutrition
James Madison University