Alicia Rose
Littleton,CO
Summary
Professional with experience in student enrollment, database management and customer service. Expertly manages database software and systems and provides superior support for diverse needs. Knowledgeable about student information management systems and best practices in education.
Overview
6
6
years of professional experience
Work History
Registrar
Sky Ridge Medical Center
05.2024 - Current
- Assist Team Lead, Supervisor, and Director with additional correcting of reports and files, along with any additional needs
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Verified paperwork accuracy and checked for completion prior to processing.
- Updated computer system with latest information to keep records current and accurate.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Reduced errors in registration processing through careful attention to detail while entering information into the system.
- Coordinated with financial aid counselor to ensure seamless integration of registration and billing processes, easing financial experience for patients.
- Streamlined registration processes, significantly reducing wait times for patients by implementing online registration system.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
Coed Cheer Coach
University of Colorado Boulder
01.2023 - Current
- Assisted Director in setting and achieving personal and professional goals.
- Continuously pursued professional development opportunities to stay current on industry trends and best practices, ensuring the team's competitive edge.
- Coordinated travel arrangements, tracked expenses, and reported on all team activities.
- Collaborated with other coaches to create comprehensive training programs for multidisciplinary development.
- Recruited talented individuals, contributing to a strong and diverse cheerleading squad.
- Managed scheduling and logistics for all practices, games, and performances, ensuring smooth operations.
- Assisted in the selection of appropriate uniforms, music, and choreography for optimal presentation during games, performances and competitions.
- Provided constructive feedback to athletes, fostering an environment of growth and continuous improvement.
Head Coach
Castle View High School
01.2022 - Current
- Planned and facilitated team travel to games, competitions, and nationals.
- Developed athletes' skills through personalized coaching, resulting in higher individual achievements.
- Maintain the calendar and schedule of events and building activities.
- Maintain strong relationships with athletes, parents, and school administrators for program support and success.
- Fostered a positive team environment with clear communication and motivational techniques.
- Organized fundraising events for budgetary support, allowing for increased resources and opportunities for the team.
- Interviewed, hired, trained and oversaw 5 coaches.
- Promoted academic success among student-athletes with study halls, tutoring services, and progress monitoring systems.
- Collaborated with assistant coaches to develop comprehensive game plans tailored to exploit opponents' weaknesses.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Organized and led practices and performances to increase competitive attitude and skills.
Sales Representative - Entrepreneur
Monat Global
01.2019 - Current
- Created PowerPoint presentations to onboard, train, and run in person events
- Led team calls regarding changes, areas of improvement as a team and collaboration ideas
- Responsible for social media and in person marketing
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Exceeded sales targets through effective planning and goal setting.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Utilized social media platforms to engage with potential customers and build brand awareness.
Attendance Clerical
Castle View High School
01.2021 - 07.2023
- Aided school administration during emergency drills or actual events by providing accurate attendance information of students and ensuring their safety.
- Maintained accurate records of all absences.
- Collaborated with guidance counselors to identify students at risk due to poor attendance.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Enhanced record accuracy by diligently tracking student attendance and updating data in the system.
- Demonstrated strong attention to detail when verifying and inputting student data, resulting in a reliable reporting system for school administrators.
- Streamlined communication with parents by promptly addressing concerns regarding their child''s attendance.
- Input daily attendance information into office database for 1,500+ -student school.
- Managed high volumes of incoming calls from parents or guardians reporting absences, ensuring proper documentation for each case.
- Maintained confidentiality when dealing with sensitive information pertaining to student records and family situations related to absences or tardiness.
- Provided support for front desk, and health room enhancing overall office efficiency during peak periods.
- Streamlined morning check-in process, reducing student wait times by implementing digital attendance system.
- Improved office organization by developing more efficient filing system for attendance records.
- Processed and scanned files into electronic databases.
Education
Bachelor of Arts - Sociology
Sam Houston State University
Huntsville, TX05.2019
Bachelor of Arts - Criminal Justice
Sam Houston State University
Huntsville, TX05.2018
Associate of Science - Criminal Justice
Iowa Western Community College
Council Bluffs, IA05.2016
Skills
- Records Management
- Admissions Support
- Database Administration
- Enrollment Management
- Strong Organization
- Verbal and written communication
- Data Entry
- Attendance records oversight
- Customer Relationship Building
- Interpersonal communication skills
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Customer Service
Timeline
Registrar
Sky Ridge Medical Center
05.2024 - Current
Coed Cheer Coach
University of Colorado Boulder
01.2023 - Current
Head Coach
Castle View High School
01.2022 - Current
Attendance Clerical
Castle View High School
01.2021 - 07.2023
Sales Representative - Entrepreneur
Monat Global
01.2019 - Current
Bachelor of Arts - Sociology
Sam Houston State University
Bachelor of Arts - Criminal Justice
Sam Houston State University
Associate of Science - Criminal Justice
Iowa Western Community College
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