Alicia Rouse
North Augusta,SC
Summary
Compassionate professional in Human Services, with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proven ability to work independently and collaboratively in order to meet company goals.
Overview
17
17
years of professional experience
Work History
Medical Social Worker III
Augusta University Medical Center
07.2012 - 06.2024
- Administered psychosocial assessments, created safe hospital discharge plans, in accordance with Medicare and JCAHO guidelines
- Provided emotional support to patients and their families through education and consistent follow-up
- Led Orientation and training for Social Work Interns and new hires in all aspects of Case Management
- Collaborated and built strong relationships with physicians, nurses, and other members of the multi-disciplinary team to provide the highest quality care for patients
- Actively intervened and resolved/escalated cases where barriers existed
- Maintained a current knowledge of community resources available.
- Coordinated with external agencies such as DFCS, APS, CPS, and Law Enforcement when abuse, neglect, or exploitation was suspected
- Expedited clear and accurate documentation in all assigned patient medical charts (Cerner, Power Chart) and other databases allowing for quick and efficient care
- Facilitated post-acute placement for patients at Skilled Nursing/Subacute Rehab Facilities, Acute Inpatient Rehab Facilities, local shelters, and Personal Care Homes.
- Complete initial screenings and maintain eligibility documents for the Ryan White Program for Person with HIV/AIDS
- Effectively engage or re-engage patients by telephone or direct contact in clinic/office settings
- Develop individualized plans of care
- Collaborate with health care team members to formulate an individualized care plan and goals that best meet the needs of the family/patient
- Proactively identify and resolve barriers to adherence by providing community referrals for housing, utility assistance, transportation, and medication assistance
- Consistently document all care management activities in the Electronic Medical Record(s)
- Promptly send reports and communications to physicians/providers as per department requirements and as needed to relay pertinent findings.
Case Manager
Cumbee Center to Assist Abused Persons, Inc.
08.2010 - 06.2012
- Facilitated Domestic Violence and Sexual Assault support groups
- Performed immediate crisis intervention, education, emotional support, and referrals to hotline callers
- Developed strong community relationships through participation in radio programs educating the community, distributing informational materials at community events, public presentations, and participation in vigils to address systemic issues and responses to crime survivors.
Patient Support Representative
Resource Corporation of America
05.2008 - 07.2009
- Assisted patients in the process of determining eligibility in GA or SC Medicaid programs and applying for SSI/Social Security disability.
- Provided excellent documentation, telephonic follow up, and customer service.
- Continuously supported self-paying patients to obtain assistance to pay their hospital bills.
- Managed In Bound/Out Bound calls from patients inquiring about the status of their cases.
Family Independence Case Manager I
Dept of Family & Children Services
11.2007 - 05.2008
- Assessed Medicaid and Food Stamp eligibility and provided ongoing review services.
- Assisted customers in locating community resources.
- Maintained a caseload of 250 clients.
- Provided status updates regarding case approval; follow up.
- Excellent Customer Services and documentation.
Education
Master of Science in Human Services (MSHS) - Concentration in Social and Community Services
Capella University
05.2010
Bachelor of Arts (BA) - Psychology
University of South Carolina - Aiken
05.2004
Skills
- Managing records
- Social history intake procedures
- Networking with staff
- Assessing needs
- Follow-up care
- Family Counseling
- Family Support
- Discharge Planning
- Rehabilitation Services
- Psychosocial assessment
- Clinical Documentation
- Interdisciplinary Coordination
References
References available upon request
Timeline
Medical Social Worker III
Augusta University Medical Center
07.2012 - 06.2024
Case Manager
Cumbee Center to Assist Abused Persons, Inc.
08.2010 - 06.2012
Patient Support Representative
Resource Corporation of America
05.2008 - 07.2009
Family Independence Case Manager I
Dept of Family & Children Services
11.2007 - 05.2008
Master of Science in Human Services (MSHS) - Concentration in Social and Community Services
Capella University
Bachelor of Arts (BA) - Psychology
University of South Carolina - Aiken
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