Overview
Work History
Education
Skills
Awards
Timeline
StoreManager

ALICIA ROWE

Atlanta,GA

Overview

18
18
years of professional experience

Work History

Store Manager

Rainbow Shops
09.2017 - 03.2025
  • Led daily operations to enhance customer experience and drive sales performance.
  • Managed team scheduling, ensuring optimal staffing levels for peak business hours.
  • Implemented inventory management practices to reduce shrinkage and optimize stock levels.
  • Developed training programs for new hires, improving onboarding efficiency and staff retention.
  • Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
  • Fostered a positive work environment through effective communication and conflict resolution strategies.
  • Conducted regular performance evaluations, providing constructive feedback to team members.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

GSA/ FRONT END SUPERVISOR/ CASH OFFICE/ HR

Target
02.2014 - 10.2017
  • Optimized guest service to ensure a welcoming experience.
  • Oversaw opening and closing procedures for front end.
  • Counted store funds and prepared deposits. Ordered change for the store.
  • Managed inventory and addressed customer concerns.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
  • Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.

CASHIER

Little Giant Farmers Market
11.2011 - 09.2014
  • Cashier, pos, training.
  • Cleaning, stocking, key holder

STORE MANAGER

Cato's Fashion
03.2007 - 10.2011
  • Oversaw daily store operations, ensuring smooth opening and closing procedures.
  • Coordinated scheduling and truck deliveries efficiently.
  • Resolved customer and store issues efficiently.
  • Developed and implemented staff training programs to enhance team performance and product knowledge.
  • Oversaw daily store operations, ensuring exceptional customer service and satisfaction.
  • Led visual merchandising efforts to create an appealing shopping environment that attracted customers.
  • Managed scheduling and payroll processes, optimizing labor costs while maintaining staffing levels.
  • Fostered a collaborative team culture through regular meetings and performance feedback sessions.
  • Resolved customer inquiries and complaints, enhancing loyalty through effective problem-solving strategies.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Supervised guests at front counter, answering questions regarding products.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

Education

Diploma - undefined

Booker T. Washington High School
Atlanta, Ga
06.1990

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Shift scheduling
  • Employee training
  • Inventory control
  • Recruitment and hiring
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Team motivation
  • Leadership development
  • Staff management
  • Documentation and reporting
  • Relationship building and management
  • Strategic thinker
  • Retail sales techniques
  • Payroll management
  • Customer response
  • Accurate money handling
  • Bank deposit procedures
  • Loss prevention
  • Loss prevention procedures
  • Performance reviews
  • Leading staff meetings
  • Verbal and written communication
  • Team building

Awards

A&B Honor Roll, Catering Club, Million Dollar store at Cato’s

Timeline

Store Manager

Rainbow Shops
09.2017 - 03.2025

GSA/ FRONT END SUPERVISOR/ CASH OFFICE/ HR

Target
02.2014 - 10.2017

CASHIER

Little Giant Farmers Market
11.2011 - 09.2014

STORE MANAGER

Cato's Fashion
03.2007 - 10.2011

Diploma - undefined

Booker T. Washington High School

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