Alicia Ruzich
Estacada,OR
Summary
Versatile professional with a proven track record in curriculum development and problem-solving, demonstrated during tenure as a Homemaker and Homeschool Teacher. Excelled in creating positive learning environments and adapting teaching strategies, ensuring well-rounded development. At Active TeleSource, led customer service initiatives, significantly enhancing team performance and customer satisfaction. Skilled in time management and adaptability, with a focus on achieving and surpassing goals.
Overview
16
16
years of professional experience
Work History
Homemaker and Homeschool Teacher
Self
08.2016 - Current
- Managed homeschool schedules effectively, balancing extracurricular activities with academic requirements for well-rounded development.
- Researched and chose appropriate curriculum to meet children's abilities and grade levels.
- Emphasized practical life skills alongside academics, preparing students for future independence and decision-making abilities.
- Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
Lead Customer Service Representative
Active TeleSource
09.2015 - 08.2016
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
Starbucks Manager
Safeway/Starbucks
09.2014 - 06.2015
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Starbucks Manager
Safeway/Starbucks
08.2013 - 09.2014
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Barista/Supervisor
Starbucks
04.2011 - 06.2013
- Managed cash handling processes with accuracy, maintaining proper accountability for daily transactions.
- Contributed to an increase in repeat business by consistently delivering exceptional customer service experiences.
- Enhanced customer satisfaction by efficiently managing and delegating tasks to barista team members.
- Addressed customer concerns promptly and professionally, resolving issues while maintaining high levels of satisfaction among patrons.
Barista
Safeway/Starbucks
09.2009 - 04.2011
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Courtesy Clerk
Safeway
02.2009 - 09.2009
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
Education
Associate of Applied Science - Nursing Assistant Program, Criminal Justice
Mt. Hood Community College
Gresham06.2012
Skills
- Lesson Planning
- Online Teaching Tools
- Parent-Teacher Communication
- Field Trip Coordination
- Special Education Support
- Group and individual instruction
- Teaching strategies
- Child Development
- Problem-Solving
- Curriculum Development
- Positive Learning Environment
- Time Management
- Adaptability
Timeline
Homemaker and Homeschool Teacher
Self
08.2016 - Current
Lead Customer Service Representative
Active TeleSource
09.2015 - 08.2016
Starbucks Manager
Safeway/Starbucks
09.2014 - 06.2015
Starbucks Manager
Safeway/Starbucks
08.2013 - 09.2014
Barista/Supervisor
Starbucks
04.2011 - 06.2013
Barista
Safeway/Starbucks
09.2009 - 04.2011
Courtesy Clerk
Safeway
02.2009 - 09.2009
Associate of Applied Science - Nursing Assistant Program, Criminal Justice
Mt. Hood Community College