Alicia Ryan
West Valley City,United States
Summary
Punctual, upbeat, and honest person with solid background in customer service. Strives to do their best and be their best at all times. Satisfies customers with exceptional service. Uses slow periods to clean and get ready for what is next in the day. Will always be as helpful as possible. Works great with a team or alone.
Overview
9
9
years of professional experience
Work History
Manager
Sbarro Pizza
08.2022 - 03.2023
- Opening manager in charge of counting the safe, cash deposits, getting registers ready and counted.
- Morning prep for pizza to be made, making pizzas and breadsticks, dishes and cleaning.
- Running a register and helping customer find the best choice for them.
- Cutting veggies prepping and making different pastas and salads. Prepping two 80lb dough batches a day.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Assistant Manager
Travel Centers Of America
01.2020 - 08.2022
- Assistant Manager of a Tacobell located in the Travel Centers of America.
- Opened most mornings with one other person. Counted the safe and got the registers ready for the day.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Had many repeat customers through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Prepped veggies and meat needed for the day, kept restaurant very clean and organized.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Waitress
Country Pride Restaurant
07.2019 - 10.2019
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Slot Attendant
Alamo Casino
07.2016 - 06.2019
- Dispensed machine payouts and provided change for players.
- Repaired simple problems and maintained machines in good working order.
- Set up new loyalty memberships and updated existing accounts.
- Audited money drawers and hand or machine-counted large cash values.
- Handled money, ticket and chips exchanges for customers.
- Complied with gaming commission rules by verifying players' ages.
- Completed casino cage transactions on behalf of customers.
- Prepared and issued money banks to change persons at start of each shift.
- Connected with guests on personal level to build loyalty.
Nanny
Family home
02.2015 - 05.2016
- Assisted with important milestones, like crawling, walking, and beginning to talk.
- Assisted with housekeeping duties while he slept.
- Prepared meals and snacks for him.
- Played games, worked on puzzles, and read books.
- Monitored children's play activities to verify safety.
- Established and maintained safe play environment for the child.
- Provided developmentally appropriate activities for children.
Cashier
Dunkin Donuts
11.2014 - 02.2015
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Brewed coffee continuously to ensure there was enough for customers.
- Welcomed customers and helped determine their needs.
- Counted cash drawer at beginning and end of each work shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Made sandwiches and coffee drinks fast and efficiently.
Cashier
Burger King
10.2013 - 06.2014
- Opened each morning, counted safe, got drawer ready, turned on equipment and got ready for breakfast.
- Took orders, prepared meals, and collected payments.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
- Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
- Cooked and prepared foods and monitored food production according to quality and sanitation standards.
- Received and processed customer payments and estimated and communicated wait times accurately.
- Performed shift change tasks each day to keep store neat and running smoothly.
Education
GED -
Stansbury High School
Stansbury Park, UT05.2013
Skills
- Exceptional Customer Service
- Cash Handling
- Serving and Bussing
- Kitchen Safety Standards
- Cash Drawer Management
- Reading Comprehension
- Restock Shelves
- Teamwork and Collaboration
- Training and Development
- POS Systems Operations
- Inventory Management
Timeline
Manager
Sbarro Pizza
08.2022 - 03.2023
Assistant Manager
Travel Centers Of America
01.2020 - 08.2022
Waitress
Country Pride Restaurant
07.2019 - 10.2019
Slot Attendant
Alamo Casino
07.2016 - 06.2019
Nanny
Family home
02.2015 - 05.2016
Cashier
Dunkin Donuts
11.2014 - 02.2015
Cashier
Burger King
10.2013 - 06.2014
GED -
Stansbury High School