Alicia Saad
Dearborn
Summary
Dynamic Multi Site Practice Manager at Pelham Primary Care with a proven track record in enhancing patient satisfaction and operational efficiency. Skilled in practice management and client consulting, I successfully improved revenue through strategic financial oversight and fostered a collaborative team environment, demonstrating strong problem-solving abilities and resource utilization.
Overview
5
5
years of professional experience
Work History
Multi Site Practice Manager
Pelham Primary Care
06.2023 - Current
- Oversaw daily operations to ensure efficient patient flow and high-quality care delivery.
- Implemented process improvements that enhanced patient satisfaction and reduced wait times.
- Analyzed operational data to identify trends, informing strategic decision-making for practice growth.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw accounting, budgeting, and financial reporting.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
Customer Service Representative
Macys Department Store
06.2020 - 05.2023
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Processed transactions efficiently using POS systems and cash handling procedures.
- Assisted customers in locating products, enhancing overall shopping experience.
- Collaborated with team members to maintain organized merchandise displays and stock levels.
- Provided product knowledge to customers, improving their purchasing decisions..
Education
Certificate - Culinary
Oakland Community College
Bloomfield Hills, MI04-2024
High School Diploma -
Dryden High School
Dryden, MI06-2020
Skills
- Practice management
- Client consulting
- Resource utilization
- Patient relations
Timeline
Multi Site Practice Manager
Pelham Primary Care
06.2023 - Current
Customer Service Representative
Macys Department Store
06.2020 - 05.2023
Certificate - Culinary
Oakland Community College
High School Diploma -
Dryden High School