Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Salas

Modesto,CA

Summary

Sales Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.

Overview

15
15
years of professional experience

Work History

Paraeducator, Special Education

SCOE
08.2023 - Current
  • Enhanced student learning by providing individualized support and accommodations for special education students.
  • Improved classroom management by implementing behavior modification strategies and positive reinforcement techniques.
  • Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
  • Supported students'' social-emotional development through one-on-one counseling sessions and group activities.
  • Maintained accurate records of student performance, attendance, and progress towards IEP goals.
  • Maintained positive attitude and affirmatively communicated with each student.

Guest Service Agent

Great Wolf Lodge Resort
07.2021 - Current
  • Collected room deposits, fees, and payments.
  • Greeted guests upon arrival and offered assistance.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Maintained consistent positive customer feedback.
  • Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Maintained neat and orderly front desk and lobby area to uphold hotel standards.

Daycare Assistant

Happy Home Daycare
06.2018 - 01.2020
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Planned and implemented crafts and other activities to spark interest and enhance development.
  • Built constructive and open relationships with families with forthright yet friendly communication.

Daycare Assistant

Auntie Susan's Daycare
03.2014 - 01.2018
  • Designed monthly activity schedules to balance play, rest and learning time.
  • Built constructive and open relationships with families with forthright yet friendly communication.
  • Kept children between ages of 3 months and 12 years old safe and secure with vigilant oversight.
  • Promoted learning and social development through structured and unstructured playtime.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.

Sales Associate

Babies "R" Us
03.2013 - 12.2017
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Sales Associate

Styles For Less
11.2008 - 07.2009
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Education

High School Diploma -

Manteca High School
Manteca, CA
06.2009

Skills

  • Customer Service
  • Excellent People Skills
  • Time Management
  • Meeting Deadlines
  • Guest Relations
  • Store Opening and Closing
  • Client Service

Timeline

Paraeducator, Special Education

SCOE
08.2023 - Current

Guest Service Agent

Great Wolf Lodge Resort
07.2021 - Current

Daycare Assistant

Happy Home Daycare
06.2018 - 01.2020

Daycare Assistant

Auntie Susan's Daycare
03.2014 - 01.2018

Sales Associate

Babies "R" Us
03.2013 - 12.2017

Sales Associate

Styles For Less
11.2008 - 07.2009

High School Diploma -

Manteca High School
Alicia Salas