Alicia Schmaus
Fort Myers
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
District Manager
Big Lots Inc.
10.2017 - Current
- As a District Manager at Big Lots, I led a district of 14-25 stores, directly supervising 14-25 store managers and indirectly supervising 200 store associates.
- I was responsible for overall business operations.
- I developed and trained SMs and ASMs, as well as trained new DMs for the region.
- Consistently delivered positive results across the district.
- Full ownership for efficiency and profitability in all stores throughout my district.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
Store Manager District Trainer
Big Lots Inc.
12.2009 - 10.2017
- As a Store Manager I operated a high-volume location in southwest Florida.
- I was responsible for hiring and recruiting, ensuring profitability in my store, inventory management, and maintaining effective merchandising to meet customer needs.
- Successfully remodeled district stores to our Store of the Future concept.
- Served as a subject matter expert of our furniture department expansion and dock to stock programs.
- As a training manager for the district, I trained incoming and newly promoted store managers into successful leaders.
- Collaborated with Human Resources to develop effective recruitment strategies, attracting top talent for open positions across the district.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Store Manager District Trainer
Linens-N-Things
08.2007 - 09.2009
- As a top-volume performer in the district, I led store sets aligned with the company's new direction in 2008 and trained incoming management and customer service representative as a District Trainer.
- I managed the closure of six stores in the state of Florida.
- During my tenure I served as Customer Service Captain for the region, ensuring high service standards and smooth operations.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Store Manager
Hobby Lobby
01.1999 - 07.2007
- Managed scheduling and payroll for the entire district while serving as the District Managers personal assistant.
- Trained over 100 new employees, ordered weekly product under DM guidance, and operated four new stores, overseeing hiring, store layouts and setups.
- Led reset for seven regional stores and rolled out inventory standards across the region, providing onsite training.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
General Studies -
Waubonsee College
Sugar Grove, IL05.2004
Academic Studies -
Oswego High School
Oswego, IL07.2000
Skills
- Microsoft Office Software
- Hiring and recruiting
- Goal setting and performance metrics
- Multi-unit leadership
- Team building practices
- Inventory Management, Profit and Loss
- HR/Personnel
- Leadership skills,Strategic planning
- Customer service
- Data analytics
Accomplishments
- Recognized with the Outstanding Leadership Award for District 53 at Big Lots in 2010, 2012, 2013, 2014.
- Achieved a 5% sales increase at Hobby Lobby from 2002 to 2007 through effective leadership and strategic initiatives.
- Servant leader focused on Growth Mindset
Personal Information
Title: District Manager
Timeline
District Manager
Big Lots Inc.
10.2017 - Current
Store Manager District Trainer
Big Lots Inc.
12.2009 - 10.2017
Store Manager District Trainer
Linens-N-Things
08.2007 - 09.2009
Store Manager
Hobby Lobby
01.1999 - 07.2007
Academic Studies -
Oswego High School
General Studies -
Waubonsee College
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