Alicia Schmid
Maplewood
Summary
Dynamic General Manager with a proven track record at multiple properties, excelling in operational efficiency and team performance optimization. Spearheaded strategic initiatives that significantly boosted profitability and enhanced guest satisfaction. Adept in human resources management and proficient in Microsoft Office Suite, fostering a culture of excellence and accountability.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Days Inn by Wyndham
Eagan
06.2024 - Current
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Developed and implemented strategic plans to drive business growth and increase profitability
- Led a team of 20+ employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Analyzed market trends and competitor activities to identify opportunities for improvement and innovation
- Increased revenue through the development of new products/services
General Manager
Big Sandy Lodge & Resort
McGregor
04.2023 - 05.2024
- Lead the effective management of all departments on property to maximize financial performance while upholding quality standards and maximizing levels of guest satisfaction
- Ensure the development of business goals and profitability objectives
- Coordinate capital improvement projects to maintain and upgrade property, and to protect assets from neglect, damage or deterioration
- Responsible for effectively coaching and developing lodge & resort staff
- Motivates staff by setting goals, providing ongoing feedback and rewarding/recognizing employees
- Addresses performance issues accordingly and takes appropriate corrective action to hold employees accountable
Studio Manager
Duluth Boudoir Photography/Mad Chicken Studio
Duluth
05.2022 - 04.2023
- Monitor event activities to ensure compliance with applicable regulations, and laws, satisfaction of participants and resolution of any problems that arise
- Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings
- Generated and developed leads to acquire new clients
- Inspect and maintain the studio, public areas, and grounds for cleanliness and appearance
- Create and facilitate all social media platforms including; Facebook, Instagram, Tiktok, pinterest, etc
General Manager
Cobblestone Hotel & Suites and Wissota Chophouse
Duluth
11.2021 - 09.2022
- Managed a team of 30+ employees
- Successfully implemented new policies and procedures to improve team efficiency
- Monitored and maintained budgets
- Prepared payroll
- Participate in financial activities such as the setting of the room rates, the establishment of budgets, and the allocation of funds to departments
- Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints
- Purchase supplies, arrange for outside services, such as deliveries, laundry, maintenance, repair, and additional staffing
- Efficiently managed two completely separate businesses
Director of Operations
Holiday Inn Express and Suites/Hampton Inn
Duluth
01.2020 - 12.2021
- Gain expert knowledge about both IHG and Hilton brand standards
- Master operating procedures for Operating Systems including OnQ and Opera
- Participate in financial activities such as the setting of the room rates, the establishment of budgets, and the allocation of funds to departments
- Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures
- Monitor the revenue activity of the hotel
- Inspect guest rooms, public areas, and grounds for cleanliness and appearance
- Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints
- Develop and implement policies and procedures for the operation of a department or establishment
- Purchase supplies, arrange for outside services, such as deliveries, laundry, maintenance, repair, and additional staffing
General Manager
CircusTrix
Duluth
08.2017 - 07.2020
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Trained, coached and mentor staff to ensure smooth adoption of new program
- Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings
- Generated and developed leads to acquire new clients
- Assisted with the creation of the marketing strategy and advertising initiatives that were used to promote the facility to the public
- Maintained comprehensive knowledge of the twin ports to better serve customers and meet demanding sales objectives
Director of Fun, Meetings, and Events
EDGEWATER HOTEL AND WATERPARK
Duluth
04.2014 - 07.2017
- Monitor event activities to ensure compliance with applicable regulations, and laws, satisfaction of participants and resolution of any problems that arise
- Inspect event facilities to ensure that they conform to customer requests and requirements
- Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security
- Review event bills for accuracy, and approve payment
- Maintain records of event aspects, including financial details
- Hire, train, and supervise support staff required for events
Front Office Manager
RADISSON DULUTH HARBORVIEW
Duluth
10.2012 - 03.2014
- Participate in financial activities such as the setting of the room rates, the establishment of budgets, and the allocation of funds to departments
- Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures
- Monitor the revenue activity of the hotel
- Inspect guest rooms, public areas, and grounds for cleanliness and appearance
- Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints
- Develop and implement policies and procedures for the operation of a department or establishment
- Purchase supplies, arrange for outside services, such as deliveries, laundry, maintenance, repair, and additional staffing
Education
Associate of Arts -
FOND DU LAC TRIBAL COMMUNITY COLLEGE
Cloquet, MN05.2009
Coursework Towards Associate Degree -
BLACK HILLS STATE UNIVERSITY
Spearfish, SDSkills
- Operational efficiency
- Human Resources Management
- Office Management Expertise
- Operational Management
- Team Performance Optimization
- Profit And Loss Management
- Inventory Control and Tracking
- Events Management
- Proficient in Microsoft Office Suite
Certification
Food Handler Certification
CPO License
References
References available upon request.
Timeline
General Manager
Days Inn by Wyndham
06.2024 - Current
General Manager
Big Sandy Lodge & Resort
04.2023 - 05.2024
Studio Manager
Duluth Boudoir Photography/Mad Chicken Studio
05.2022 - 04.2023
General Manager
Cobblestone Hotel & Suites and Wissota Chophouse
11.2021 - 09.2022
Director of Operations
Holiday Inn Express and Suites/Hampton Inn
01.2020 - 12.2021
General Manager
CircusTrix
08.2017 - 07.2020
Director of Fun, Meetings, and Events
EDGEWATER HOTEL AND WATERPARK
04.2014 - 07.2017
Front Office Manager
RADISSON DULUTH HARBORVIEW
10.2012 - 03.2014
Associate of Arts -
FOND DU LAC TRIBAL COMMUNITY COLLEGE
Coursework Towards Associate Degree -
BLACK HILLS STATE UNIVERSITY
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