Alicia Segars
WATKINSVILLE,GA
Summary
Versatile and results-oriented professional with a proven track record at Mama’s Boy, where strategic planning and an innovation mindset led to enhanced customer satisfaction and operational efficiency. Skilled in small business operations and fostering a culture of teamwork, I excel in recruiting, training, and implementing effective policies. My expertise streamlines processes for financial and organizational growth.
Overview
30
30
years of professional experience
Work History
Co-Owner
Mama’s Boy
07.2006 - Current
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Established foundational processes for business operations.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Optimized inventory management systems for streamlined ordering processes and reduced waste levels.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented group benefits program.
Comptroller
Last Resort Grill
05.1997 - 12.2005
- Developed strategic plans for financial growth, aligning with organizational goals and objectives.
- Streamlined financial processes by implementing automated systems, improving efficiency and accuracy.
- Identified cost-saving opportunities with thorough evaluation of operational expenses and vendor contracts.
- Provided input and advanced expertise on numerous safety and soundness issues across organization.
- Monitored financial institution performance and apprised relevant parties on banking matters.
- Coordinated annual audit processes, liaising with external auditors to ensure timely completion and minimal disruptions.
- Ran day to day restaurant operations.
HR Trainer
McLane Company
09.1994 - 05.1996
Office Manager
Trumps Catering
06.1995 - 05.1997
Education
Bachelor Of Arts - English
The University of Georgia
Athens, GA05.1993
Skills
- Small business operations
- Policy and procedure implementation
- Innovation mindset
- Recruiting and training
Websites
Timeline
Co-Owner
Mama’s Boy
07.2006 - Current
Comptroller
Last Resort Grill
05.1997 - 12.2005
Office Manager
Trumps Catering
06.1995 - 05.1997
HR Trainer
McLane Company
09.1994 - 05.1996
Bachelor Of Arts - English
The University of Georgia