Alicia Sevilla
Summary
Proven leader at Canyon Ranch Tucson-Woodside, adept in high-volume dining and staff leadership, significantly enhancing team productivity and customer satisfaction. Expert in conflict resolution and quality assurance, with a knack for decision-making and dependability. Achieved notable improvements in service standards and operational efficiency, embodying worker training and staff motivation. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
5
5
years of professional experience
Work History
Food and Beverage Leader-Banquet Captain-Bartender
Canyon Ranch Tucson-Woodside
11.2021 - Current
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
- Provided front-of-house manager with inventory counts for stock ordering regularly.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Reviewed event bills to confirm accuracy and approve payment.
- Interpreted instructions to schedule and set up events to client specifications.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Performed assistant manager duties regularly to the F&B Manager and occasionally to the Events Coordinator.
- Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
- Increased customer satisfaction by providing exceptional service and crafting quality cocktails.
- Implemented efficient scheduling practices for staff members, ensuring optimal coverage.
- Stepped into the restaurant manager duties unexpectedly due to the sudden departure of the previous manager.
- Willingly took on additional responsibilities to support the restaurant’s success, including assisting with ordering and purchasing inventory, managing the staff schedule, handling customer complaints, overseeing inventory.
- Fostered a collaborative team environment and motivated staff to maintain performance and morale.
CNC Machine Operator
Desert Sharp
04.2020 - 12.2021
- Monitored machines during operation to make adjustments when necessary and produce quality parts.
- Input instructions for machine operations using machine code G-code, M-code, based on specifics of work orders.
- Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
- Assisted in the development of new products, providing valuable input on machinability and manufacturing processes.
- Utilized calipers and other measuring tools to increase accuracy of parts.
- Streamlined workflow with effective management of multiple CNC machines simultaneously.
- Manually set up machinery, lathes, and grinders.
- Mentored junior operators, sharing knowledge of CNC operations and best practices for safe, efficient performance.
- Completed projects within tight deadlines by prioritizing tasks strategically and working efficiently under pressure.
- Assisted in inventory management practices such as tracking tooling, materials used, and monitoring stock levels to maintain production readiness.
- Maintained up-to-date knowledge of industry trends and advancements in CAD software applications to ensure alignment with best practices and ongoing professional growth.
Cashier
Del Taco
06.2019 - 03.2020
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Identified and resolved discrepancies and errors in customer accounts.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Associate of Science - Business Administration
San Jose City College
San Jose, CA06.2026
Bachelor of Science - Administration of Justice
San Jose State University
San Jose, CA05.2024
Certificate of CNC Machining - Computer Numerically Controlled (CNC) Machinist Technology
Pima Community College
Tucson, AZ06.2021
Skills
- High-volume dining
- Worker Training
- Quality Assurance
- Conflict and Complaint Resolution
- Staff Leadership
- Decision-Making
- Honest and Dependable
Languages
Spanish
Native or Bilingual
Timeline
Food and Beverage Leader-Banquet Captain-Bartender
Canyon Ranch Tucson-Woodside
11.2021 - Current
CNC Machine Operator
Desert Sharp
04.2020 - 12.2021
Cashier
Del Taco
06.2019 - 03.2020
Associate of Science - Business Administration
San Jose City College
Bachelor of Science - Administration of Justice
San Jose State University
Certificate of CNC Machining - Computer Numerically Controlled (CNC) Machinist Technology
Pima Community College
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