Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Sewkumar

Fort Lauderdale

Summary

Customer-focused Passenger Service Agent with proven track record in productivity and efficient task execution. Specialized in customer service, issue resolution, and boarding procedures, ensuring seamless travel experiences. Strong communication and teamwork skills enhance adaptability in dynamic environments. Expert in handling diverse concerns with a solution-oriented approach and meticulous attention to detail.

Overview

20
20
years of professional experience

Work History

Passenger Service Agent

Menzies Aviation
Fort Lauderdale
07.2023 - Current
  • Facilitated check-in for ticketed passengers, managing luggage logistics and boarding pass printing.
  • Assisted customers with reservations, cancellations, and flight rebooking inquiries.
  • Responded to inquiries about flight details, airport amenities, and travel regulations.
  • Demonstrated problem-solving in complex customer and personnel situations.
  • Exhibited proficiency in Microsoft Office Suite and Internet Explorer under pressure.
  • Displayed strong organizational skills and attention to detail in fast-paced environments.
  • Maintained composure while effectively handling tense customer interactions.
  • Possessed excellent verbal and written communication skills, ensuring clarity and professionalism.

Retail Supervisor

CVS Pharmacy
Richmond
10.2022 - 03.2023
  • Ensured cleanliness and organization of pharmacy in compliance with health and safety guidelines.
  • Supervised daily operations to uphold adherence to company policies.
  • Managed inventory levels through regular audits to reduce discrepancies.
  • Implemented visual merchandising strategies to enhance product presentation.
  • Monitored cash handling procedures for accuracy during transactions.
  • Resolved customer complaints swiftly, strengthening relationships with patrons.

Assistant Store Manager

Cato Fashions
Richmond
04.2022 - 08.2022
  • Anticipated customer needs and resolved issues to maintain a welcoming atmosphere.
  • Managed cashier duties, processed payments, and ensured financial records accuracy.
  • Oversaw inventory management, restocked shelves, and coordinated timely supplies with vendors.
  • Directed daily store operations, focusing on customer service, inventory control, and staff scheduling.

Cashier

Publix
Roswell
03.2021 - 12.2021
  • Ensured positive shopping experiences by assisting customers with inquiries.
  • Processed transactions efficiently while scanning items and applying discounts accurately.
  • Managed cash register and POS system for various payment methods including cash, check, and credit cards.
  • Learned multiple departmental roles to maintain operational effectiveness during staff shortages.
  • Provided precise change while processing customer payments at checkout stations.

Store Manager

Dollar Tree
Richmond
05.2019 - 10.2020
  • Managed daily store activities with a focus on front-end service and sales floor efficiency.
  • Trained staff to enhance customer service delivery and operational performance.
  • Conducted inventory audits while implementing strategies to maximize product visibility.
  • Addressed customer complaints swiftly to uphold service standards.
  • Reconciled cash, balanced sales, and completed bank deposits for daily financial operations.
  • Oversaw staff during manager's absence to guarantee uninterrupted workflow.

Production Associate

Merit Medical
Richmond
07.2018 - 02.2019
  • Ensured quality standards through effective management of inventory and assembly of medical products.
  • Verified production accuracy by conducting cycle counts and thorough inventory checks.
  • Maximized efficiency through operation of production machinery for medical device assembly.
  • Streamlined daily workflows by collaborating closely with team members.
  • Maintained compliance with safety protocols during all material and equipment handling.
  • Accurately documented production processes and updated inventory records consistently.

Secretary

East Coast United LLC
Richmond
05.2017 - 02.2018
  • Delivered exceptional customer service while managing high call volumes.
  • Performed clerical functions, such as filing, scanning, copying, and email handling.
  • Assisted in office management by overseeing supply orders and tracking inventory levels.

Cashier

Hudson News
Richmond International Airport
02.2011 - 05.2017
  • Provided prompt checkout service by greeting travelers and customers efficiently.
  • Conducted audits and restocked merchandise to uphold inventory accuracy.
  • Processed returns and exchanges following store guidelines.
  • Utilized cash register or POS system for handling various payment methods.

Secretary

All American Service
Richmond
01.2006 - 12.2010
  • Functioned as key liaison for customers and vendors, facilitating smooth interactions.
  • Oversaw service call management to optimize response times.

Education

High School -

Penn Foster High School
Scranton, PA

Skills

  • Customer service excellence
  • Retail operations
  • Inventory management
  • Point of sale systems
  • Staff training and supervision
  • Sales techniques
  • Cash handling
  • Office administration
  • Conflict resolution
  • Data entry
  • Time management
  • Microsoft Office Suite
  • Passenger check-in
  • Payment processing
  • Luggage management
  • Flight rebooking

Timeline

Passenger Service Agent

Menzies Aviation
07.2023 - Current

Retail Supervisor

CVS Pharmacy
10.2022 - 03.2023

Assistant Store Manager

Cato Fashions
04.2022 - 08.2022

Cashier

Publix
03.2021 - 12.2021

Store Manager

Dollar Tree
05.2019 - 10.2020

Production Associate

Merit Medical
07.2018 - 02.2019

Secretary

East Coast United LLC
05.2017 - 02.2018

Cashier

Hudson News
02.2011 - 05.2017

Secretary

All American Service
01.2006 - 12.2010

High School -

Penn Foster High School

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