Alicia Sewkumar
Fort Lauderdale
Summary
Customer-focused Passenger Service Agent with proven track record in productivity and efficient task execution. Specialized in customer service, issue resolution, and boarding procedures, ensuring seamless travel experiences. Strong communication and teamwork skills enhance adaptability in dynamic environments. Expert in handling diverse concerns with a solution-oriented approach and meticulous attention to detail.
Overview
20
20
years of professional experience
Work History
Passenger Service Agent
Menzies Aviation
Fort Lauderdale
2023.07 - Current
- Facilitated check-in for ticketed passengers, managing luggage logistics and boarding pass printing.
- Assisted customers with reservations, cancellations, and flight rebooking inquiries.
- Responded to inquiries about flight details, airport amenities, and travel regulations.
- Demonstrated problem-solving in complex customer and personnel situations.
- Exhibited proficiency in Microsoft Office Suite and Internet Explorer under pressure.
- Displayed strong organizational skills and attention to detail in fast-paced environments.
- Maintained composure while effectively handling tense customer interactions.
- Possessed excellent verbal and written communication skills, ensuring clarity and professionalism.
Retail Supervisor
CVS Pharmacy
Richmond
2022.10 - 2023.03
- Ensured cleanliness and organization of pharmacy in compliance with health and safety guidelines.
- Supervised daily operations to uphold adherence to company policies.
- Managed inventory levels through regular audits to reduce discrepancies.
- Implemented visual merchandising strategies to enhance product presentation.
- Monitored cash handling procedures for accuracy during transactions.
- Resolved customer complaints swiftly, strengthening relationships with patrons.
Assistant Store Manager
Cato Fashions
Richmond
2022.04 - 2022.08
- Anticipated customer needs and resolved issues to maintain a welcoming atmosphere.
- Managed cashier duties, processed payments, and ensured financial records accuracy.
- Oversaw inventory management, restocked shelves, and coordinated timely supplies with vendors.
- Directed daily store operations, focusing on customer service, inventory control, and staff scheduling.
Cashier
Publix
Roswell
2021.03 - 2021.12
- Ensured positive shopping experiences by assisting customers with inquiries.
- Processed transactions efficiently while scanning items and applying discounts accurately.
- Managed cash register and POS system for various payment methods including cash, check, and credit cards.
- Learned multiple departmental roles to maintain operational effectiveness during staff shortages.
- Provided precise change while processing customer payments at checkout stations.
Store Manager
Dollar Tree
Richmond
2019.05 - 2020.10
- Managed daily store activities with a focus on front-end service and sales floor efficiency.
- Trained staff to enhance customer service delivery and operational performance.
- Conducted inventory audits while implementing strategies to maximize product visibility.
- Addressed customer complaints swiftly to uphold service standards.
- Reconciled cash, balanced sales, and completed bank deposits for daily financial operations.
- Oversaw staff during manager's absence to guarantee uninterrupted workflow.
Production Associate
Merit Medical
Richmond
2018.07 - 2019.02
- Ensured quality standards through effective management of inventory and assembly of medical products.
- Verified production accuracy by conducting cycle counts and thorough inventory checks.
- Maximized efficiency through operation of production machinery for medical device assembly.
- Streamlined daily workflows by collaborating closely with team members.
- Maintained compliance with safety protocols during all material and equipment handling.
- Accurately documented production processes and updated inventory records consistently.
Secretary
East Coast United LLC
Richmond
2017.05 - 2018.02
- Delivered exceptional customer service while managing high call volumes.
- Performed clerical functions, such as filing, scanning, copying, and email handling.
- Assisted in office management by overseeing supply orders and tracking inventory levels.
Cashier
Hudson News
Richmond International Airport
2011.02 - 2017.05
- Provided prompt checkout service by greeting travelers and customers efficiently.
- Conducted audits and restocked merchandise to uphold inventory accuracy.
- Processed returns and exchanges following store guidelines.
- Utilized cash register or POS system for handling various payment methods.
Secretary
All American Service
Richmond
2006.01 - 2010.12
- Functioned as key liaison for customers and vendors, facilitating smooth interactions.
- Oversaw service call management to optimize response times.
Education
High School -
Penn Foster High School
Scranton, PASkills
- Customer service excellence
- Retail operations
- Inventory management
- Point of sale systems
- Staff training and supervision
- Sales techniques
- Cash handling
- Office administration
- Conflict resolution
- Data entry
- Time management
- Microsoft Office Suite
- Passenger check-in
- Payment processing
- Luggage management
- Flight rebooking
Timeline
Passenger Service Agent
Menzies Aviation
2023.07 - Current
Retail Supervisor
CVS Pharmacy
2022.10 - 2023.03
Assistant Store Manager
Cato Fashions
2022.04 - 2022.08
Cashier
Publix
2021.03 - 2021.12
Store Manager
Dollar Tree
2019.05 - 2020.10
Production Associate
Merit Medical
2018.07 - 2019.02
Secretary
East Coast United LLC
2017.05 - 2018.02
Cashier
Hudson News
2011.02 - 2017.05
Secretary
All American Service
2006.01 - 2010.12
High School -
Penn Foster High School