Alicia Shamp

• Follow the resident assignment sheet that contains plan of care.
• Perform treatments per CNA certification under direction of a Licensed Nurse.
• Communicate pertinent information to co-workers to ensure compliance with resident care standards.
• Complete ADL documentation by the end of scheduled shift.

• Maintained and updated access control system database to ensure accuracy of records.
• Managing incoming calls while providing necessary information, greeting patients providing direction as needed and scheduling patient appointments.
• Play a crucial role in ensuring the smooth functioning of a hospital’s labor and delivery department.

Responsible for greeting clients, providing customer service, and providing tanning services in a professional and safe manner. Ensured clients were educated on tanning safety and health risks.

• Solve all customer service questions and problems.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Keep all inventory in stock.

Provide outstanding customer service by taking orders and answering questions. keep the restaurant clean and well-stocked. participate in team meetings and adhere to all health and safety regulations.

• Prepare food items according to company standards in a fast pace manner.
• Operate cash registers, handle money, and process credit/debit card transactions.
• Provided excellent customer service at all times.