Alicia Sikora
Brunswick,OH
Summary
Dynamic Operations Manager with a proven track record at Scene75, excelling in team leadership and operations management. Spearheaded initiatives that significantly enhanced employee retention and guest satisfaction. Skilled in problem-solving and staff development, adept at transforming challenges into opportunities for growth. Demonstrates exceptional decision-making and customer service, ensuring seamless event execution and operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Scene75 Entertainment Centers
11.2021 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Ensured the smooth operation of sales events by identifying customer needs.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed prize inventory and operations to achieve the best experience for guests.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Party and Event Coordinator
Scene75 Entertainment Centers
11.2019 - 11.2021
- Managed event logistics and operations.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
- Brainstormed and implemented creative event concepts and themes.
Attraction Attendant and Party Host
Scene75 Entertainment Centers
05.2017 - 11.2019
- Participated in ongoing training programs to stay updated on industry standards, new attractions, and company policies.
- Assisted guests with accessibility needs by providing information or accommodations tailored to their requirements.
- Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.
Catering Server
Michauds
05.2016 - 05.2017
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Utilized proper food handling techniques to establish safety and quality of food served.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
Education
High School Diploma -
Brunswick High School
Brunswick, OH05-2018
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Staff Development
- Incidents management
- Schedule Management
- Onboarding and Orientation
- Superb time management skills
- Decision-Making
Certification
- ServSafe certified through 2027.
- TIPS certified through 2026.
Timeline
Operations Manager
Scene75 Entertainment Centers
11.2021 - Current
Party and Event Coordinator
Scene75 Entertainment Centers
11.2019 - 11.2021
Attraction Attendant and Party Host
Scene75 Entertainment Centers
05.2017 - 11.2019
Catering Server
Michauds
05.2016 - 05.2017
- ServSafe certified through 2027.
- TIPS certified through 2026.
High School Diploma -
Brunswick High School
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