Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alicia Silva

Pharr,TX

Summary

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Travel Analyst

MVM Inc
01.2025 - Current
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Resolved problems, improved operations and provided exceptional service.

Administrative Assistant

Child Protective Services
12.2023 - 02.2025
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Patient Care Technician

DHR Health
02.2022 - 02.2025
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Clinic Manager

Access Esperanza Clinics
01.2017 - 11.2022
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
  • Facilitated interdisciplinary collaboration among various departments within the clinic, promoting a cohesive approach to patient care management plans.
  • Coordinated with healthcare professionals to ensure high-quality patient care and services.
  • Improved patient experience by introducing patient feedback mechanism and addressing concerns promptly.
  • Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
  • Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
  • Developed strong relationships with patients, fostering trust and loyalty to the clinic.
  • Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
  • Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

CNA Instructor

New Start School
12.2021 - 02.2022
  • Promoted teamwork among students through group projects, reinforcing collaboration skills necessary for success in healthcare settings.
  • Consistently monitored trends within the healthcare sector in order to maintain relevancy in course content and prepare graduates for real-world situations.
  • Streamlined the process for tracking student progress through careful documentation of achievements; leading to better support systems tailored according to individual needs.
  • Improved pass rates for certification exams by providing comprehensive instruction and targeted feedback.
  • Facilitated strong communication between students, instructors, and administrative staff, streamlining processes and enhancing overall program efficiency.
  • Enhanced CNA trainees'' skills by implementing hands-on learning experiences and interactive simulations.

Medical Assistant

Dr. Guillermo Montanez
01.2015 - 01.2017
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.

Food Production Specialist

Del Monte Foods
06.2010 - 10.2014
  • Implemented cost-saving measures within the production line without compromising product quality or safety standards.
  • Enhanced product quality through continuous monitoring and adjusting of production processes.
  • Increased overall throughput by introducing automation into key aspects of the manufacturing process where applicable.
  • Managed production schedules effectively, ensuring all orders were completed accurately and on time.
  • Supported continuous improvement efforts by analyzing data from various sources and suggesting areas for further optimization of operations.
  • Collaborated with team members to streamline workflow, resulting in increased productivity and reduced downtime.
  • Reduced waste in the production process with proper storage techniques and maintenance of equipment.
  • Developed innovative recipes for new products, contributing to company''s growth and market presence.

Education

Tri County High School
Plainfield

Certificate - Medical Assistant

Southern Careers Institute
McAllen, TX
10-2014

Skills

  • Excel proficiency
  • Problem-solving
  • Data organization
  • Calendar management
  • Meeting arrangements
  • Time management
  • Documentation and reporting
  • Deadline adherence
  • Statistic analysis
  • Strategic planning
  • Information gathering
  • Corrective action planning
  • Bookkeeping
  • Computer skills
  • Microsoft Excel
  • Microsoft Word
  • Office management
  • Clerical support
  • Critical thinking
  • Scheduling

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Travel Analyst

MVM Inc
01.2025 - Current

Administrative Assistant

Child Protective Services
12.2023 - 02.2025

Patient Care Technician

DHR Health
02.2022 - 02.2025

CNA Instructor

New Start School
12.2021 - 02.2022

Clinic Manager

Access Esperanza Clinics
01.2017 - 11.2022

Medical Assistant

Dr. Guillermo Montanez
01.2015 - 01.2017

Food Production Specialist

Del Monte Foods
06.2010 - 10.2014

Tri County High School

Certificate - Medical Assistant

Southern Careers Institute

Similar Profiles

CREATE PROFILE