Alicia Simmons
Charlotte,NC
Summary
Dedicated customer service professional with experience in fast-paced environments. Proven track record of efficiently resolving customer inquiries and enhancing client satisfaction. Strong problem-solving skills and effective communication abilities contribute to adaptability in diverse situations. Achievements include significant improvements in customer service protocols, resulting in higher satisfaction rates.
Overview
7
7
years of professional experience
Work History
Waitress
Longhorn Steakhouse
Charlotte, NC
10.2022 - Current
- Delivered friendly and efficient service to guests in fast-paced dining environment.
- Resolved guest inquiries and issues to enhance overall dining experience.
- Maintained excellent communication with team members and guests.
- Checked back with customers throughout meal service to confirm satisfaction.
- Addressed complaints promptly, improving customer experience.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Escalated unresolved issues to management for swift resolution.
- Communicated daily specials effectively to patrons.
- Processed guest payments accurately using point-of-sale system.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Replenished beverages when necessary.
- Provided accurate change for cash transactions using a cash register system.
- Processed payments accurately using cash registers or POS systems.
Waitress
Cheddars Stratch Kitchen
Charlotte, North Carolina
10.2018 - 07.2022
- Ensured cleanliness and organization of transport equipment and dining areas.
- Maintained food safety standards to prevent illness and uphold sanitation protocols.
- Facilitated customer orders while clearly communicating special requirements.
- Collaborated with kitchen staff to guarantee timely food preparation and delivery.
- Responded promptly to kitchen staff requests for assistance, enhancing operational efficiency.
- Greeted customers, addressed inquiries, and recommended specials to boost sales.
- Circulated within assigned areas to assess customer needs during peak hours.
- Addressed concerns swiftly to improve customer experience and escalated issues when necessary.
- Took customer orders accurately and efficiently using point-of-sale system.
- Assisted in training new waitstaff on restaurant procedures and service standards.
- Processed payments accurately, ensuring secure transactions for customers.
Education
High School Diploma -
Rocky River
Charlotte08-2016
Skills
- Customer service excellence
- Team collaboration
- Attention to detail
- Problem solving
- Guest relations
- Multitasking proficiency
- Complex problem solving
- Effective communication
- Training support
- Point of sale operations
- Organizational skills
Timeline
Waitress
Longhorn Steakhouse
10.2022 - Current
Waitress
Cheddars Stratch Kitchen
10.2018 - 07.2022
High School Diploma -
Rocky River
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