Alicia Sims
Hudson,FL
Summary
Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Dependable Sortation Associate bringing superior work ethic and proven time management skills necessary to meet challenging performance targets. Familiar with picking, preparing and shipping wide range of merchandise. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ambitious, career-focused job seeker, anxious to obtain a position to help launch career while achieving company goals.
Overview
24
24
years of professional experience
Work History
Porter
Top Jobs
Dearborn, MI
02.2024 - 04.2024
- Moved vehicles to designated parking areas as directed by management.
- Reported any mechanical problems found while transporting vehicles.
- Maintained a safe work environment by adhering to all safety protocols.
- Moved and worked with vehicles to support sales activities.
- Followed applicable safety regulations while driving on public roads.
- Delivered vehicles safely and efficiently to their destination on time.
- Adhered strictly to company guidelines regarding route selection and safe driving practices.
- Reported any mechanical problems encountered during transport to the appropriate personnel.
- Inspected trucks prior to departure to ensure they were in good working order.
- Assisted in the training of new transport staff, sharing knowledge and best practices.
Sortation Associate
Amazon
Land O' Lakes, FL
11.2021 - 04.2022
- Provided support during peak periods by working extended shifts when required.
- Reported any damaged shipments immediately to supervisor.
- Inspected packages for damage or incorrect labeling prior to sorting.
- Operated conveyor belt systems to move items from one station to the next.
- Sorted and placed materials or items on racks, shelves, or bins for transport to recipient or destination.
- Organized packages into designated containers for delivery.
- Met demanding performance targets by working efficiently and backing up fulfillment team members.
- Sorted packages into delivery routes by factors such as size, weight and destination.
- Scanned barcodes on packages using RF scanners.
- Collaborated with other team members to ensure efficient workflow of packages through the process line.
- Met daily productivity goals set by management team.
- Maintained accuracy and speed in sorting packages according to size, weight, and destination.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Planned and completed group projects, working smoothly with others.
Warehouse Picker
Amazon
Romulus, MI
10.2018 - 02.2020
- Verified accuracy of picked items against pick list or customer order.
- Ensured that all safety procedures were followed while operating machinery.
- Provided assistance with special projects related to warehouse operations.
- Collaborated with team members on projects as needed.
- Attended mandatory training sessions regarding safety protocols, operational procedures and new technology implementation.
- Operated hand-held scanners to track product movement within the warehouse environment.
- Reported damaged products or safety hazards to immediate supervisor.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Used handheld scanners to key in data for packages.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Dispatcher
Complete Personnel Logistics
Dearborn, MI
12.2011 - 02.2015
- Provided timely updates to customers regarding their orders or requests.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Assigned drivers to appropriate routes based on customer needs.
- Participated in team meetings discussing changes in procedures or processes.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Investigated and resolved customer and vendor issues to retain business.
- Managed daily delivery and work schedules to maximize coverage.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Kept detailed and updated records of calls in physical and electronic databases.
- Monitored changes in delivery schedule and communicated changes to customers.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Answered customer requests with information about product availability, shipping information and status updates.
- Addressed questions, problems or requests for service or equipment.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Documented services performed, operations information, and dispatch details in system.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Relayed work orders, messages or information using telephones or two-way radios.
- Recorded and maintained files or records of customer requests, work or services performed.
- Worked with routing specialists, route managers and service department to optimize routes.
- Arranged for repairs to restore service and schedules.
- Dispatched drivers to meet daily delivery needs for company customers.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
Drive-Thru Cashier
Arbys Resturant
Taylor, Michigan
06.2000 - 03.2014
- Greeted customers promptly, speaking clearly always providing friendly customer service.
- Replenished supplies such as napkins, straws, condiments, trays throughout shift.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Restocked inventory when necessary to maintain sufficient levels at the front counter area.
- Maintained knowledge of current menu items, prices, and promotions.
- Assisted in training new employees.
- Kept store clean including sweeping and mopping, cleaning restrooms, cleaning tables and counters.. Capitalizing on slow periods to restock and clean.
- Verified that orders were accurate and complete before delivering them to customers.
- Maintained a clean and organized work area.
- Followed all safety protocols while operating restaurant equipment like fryers or grills.
- Processed efficient and accurate cash, debit and credit card payments using cash register, debit and credit card terminals.
- Worked quickly but efficiently, keeping high-volume line moving and maintaining high customer satisfaction.
- Backed up front counter employees to maximize guest satisfaction with speedy service.
- Informed customers of deals or specials to upsell.
- Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
- Prepared drinks, shakes and other special items to complete food orders.
- Kept drive-thru stocked and organized to meet needs.
- Completed opening, closing and shift change tasks by following company guidelines.
- Prepared drive-thru station for next shift by refilling napkins, lids and straws at window..
- Maintained work area and kept cash drawer organized..
- Maintained current knowledge of store promotions to highlight sales to customers.
Tracking Specialist
K&T Switching
Dearborn, MI
08.2004 - 12.2011
- Generated daily, weekly, monthly reports on product movement within the supply chain.
- Updated customers on delivery status and changes in availability of products.
- Managed communications between internal departments regarding shipment updates and delays.
- Provided support to customers with inquiries about their orders or shipments.
- Coordinated with vendors and suppliers to secure materials needed for production runs.
- Maintained an organized filing system for all documents related to product tracking.
- Ensured compliance with company policies related to product tracking procedures.
- Monitored the accuracy of order entry into the system.
- Conducted regular audits to verify that products were shipped as ordered by customers.
- Inspected received items to reconcile against invoices to record shortages and reject damaged goods.
- Retrieved stored items and traced lost shipments, when necessary.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
- Checked import and export documentation to determine cargo contents.
- Conducted inventories and updated database to reflect accurate cargo information.
Student Intern
Romulus Treasurer's Office
Romulus, MI
09.2003 - 06.2004
- Provided administrative support, such as scheduling appointments, filing paperwork, and taking notes during meetings.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assessed company operations for compliance with safety standards.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Worked closely with human resources to support employee management and organizational planning.
Education
High School Diploma -
Romulus Senior High School
Romulus, MI06-2004
Timeline
Porter
Top Jobs
02.2024 - 04.2024
Sortation Associate
Amazon
11.2021 - 04.2022
Warehouse Picker
Amazon
10.2018 - 02.2020
Dispatcher
Complete Personnel Logistics
12.2011 - 02.2015
Tracking Specialist
K&T Switching
08.2004 - 12.2011
Student Intern
Romulus Treasurer's Office
09.2003 - 06.2004
Drive-Thru Cashier
Arbys Resturant
06.2000 - 03.2014
High School Diploma -
Romulus Senior High School