Alicia Sinkler
Columbia,SC
Summary
Seasoned professional with a proven track record at Teleperformance, excelling in high-stress customer service environments and enhancing customer loyalty through empathetic resolutions. Skilled in Microsoft Office 365 and adept at verbal communication, consistently surpassing productivity goals. Demonstrates exceptional time management and self-motivation, with a commitment to improving team efficiency and patient care at Prisma Health Baptist Parkridge.
Overview
7
7
years of professional experience
Work History
Picker Packer
Amazon
West Columbia, SC
04.2023 - Current
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Patient Care Technician
Prisma Health Baptist Parkridge
Columbia, SC
03.2019 - 03.2023
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Customer Service Representative
Teleperformance
Columbia, SC
10.2017 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma/ Certificate - Medical Assisting
Remington College
Columbia, SCBachelor Of Applied Science - Health Service Management
Independence University
Salt Lake City, UT01.2021
Skills
- Microsoft Office 365
- 5 years Customer Service
- Time management
- Self Motivated
- Video/Chat Technology
- Written/Verbal Communication
Timeline
Picker Packer
Amazon
04.2023 - Current
Patient Care Technician
Prisma Health Baptist Parkridge
03.2019 - 03.2023
Customer Service Representative
Teleperformance
10.2017 - 02.2019
Diploma/ Certificate - Medical Assisting
Remington College
Bachelor Of Applied Science - Health Service Management
Independence University