Alicia Skinner
WASHINGTON,D.C.
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
On-Call Residential Service Support
New Hope Housing
10.2023 - Current
- Enhanced customer satisfaction by providing timely and efficient on-call services.
- Assisted clients with diverse needs, ensuring a personalized approach to each request.
Night Manager
S.O.M.E.
09.2017 - Current
To ensure the safety of the residents in the building.
- Ensured safety of guests through thorough monitoring of property, conducting security checks, and addressing potential risks.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
Education
High School Diploma -
Oxon Hill High School
Oxon Hill, MD06.1988
Skills
- Written communication
- Excellent communication
- Empathy and understanding
- Computer literacy
- Active listening
- Strong work ethic
- Adaptability and flexibility
- Decision-making abilities
- Attention to detail
- Problem-solving abilities
- Critical thinking
Timeline
On-Call Residential Service Support
New Hope Housing
10.2023 - Current
Night Manager
S.O.M.E.
09.2017 - Current
High School Diploma -
Oxon Hill High School
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